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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Best price I could find with more than adequate cover.

Best price I could find with more than adequate cover. Buying the policy on line was straightforward and the documentation was available almost immediately. Reviewed on: 2nd August 2024

not worth claiming ..

i could not believe the amount we have to pay before a claim .i.e the first £250 or more on all or many claims. Reviewed on: 2nd August 2024

Easy website to use and competitive prices.

Easy website to use and competitive prices. Reviewed on: 2nd August 2024

Simple process to take out a policy.

Simple process to take out a policy. Documents clear and precise. Had to make an amendment and completed easily at minimal cost Reviewed on: 2nd August 2024

EFFICIENT TO DEAL WITH AND competitive premium..

took out ins online and documentation arrived by Email immediately. Reviewed on: 2nd August 2024

Very competitive price compared to other companies a...

Very competitive price compared to other companies and good service as well Reviewed on: 2nd August 2024

Good experience so far not had any issues

Good experience so far not had any issues Reviewed on: 2nd August 2024

So far so good

Ease of setting up and best value. Haven't had to use but hope will satisfy. Reviewed on: 2nd August 2024

Clear , helpful and informative .

Clear , helpful and informative . The online team responded well and the information I was provided with was thorough and accessible Reviewed on: 2nd August 2024

Smooth easy experience and great value

Smooth easy experience and great value Reviewed on: 2nd August 2024

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