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Purely Pets: Pet insurance reviews

View other Purely Pets products
4.71
Based on 2,030 reviews, last reviewed 2nd Jan 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

Reliable and Efficient When submitting a claim they were efficient and dealt directly with our vets on our behalf, making it a pain free process for us. Reviewed on: 5th September 2025
Lynsey Taylor's avatar
Lynsey Taylor

Latest lowest rating:

1

Very poor dealing with claims. Very poor dealing with claims. Have raised a complaint and will escalate to the FOS to investigate. Reviewed on: 2nd January 2026
KM's avatar
KM
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About this product

Purely Pets offer policies to cover dogs and cats.

Purely Pets offer 15 levels of lifetime cover so you can choose a pet insurance policy that best suits your budget and requirements. You can get a quote and manage your policy online. Purely Pets can make claims payments directly to your vet.

Purely Pets pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Purely Pets before, you can also leave a review and share your experience.

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Purely Pets Pet insurance reviews (2030)

Claims

5
Claims are dealt with quickly and staff very sensitive when dealing with enquiries Reviewed on: 26th July 2019
Lynn Bennett's avatar
Lynn Bennett

great pet insurance

5
Had to claim for my PUG FRANCO all very straight forward and easy. No messing about form filling ETC Great peace of mind A****** Reviewed on: 26th July 2019
emma march's avatar
emma march

Claims

5
Very well informed staff we had a claim last year it was dealt with efficiently and promptly Reviewed on: 26th July 2019
Brian & Betty Cave 's avatar
Brian & Betty Cave

Brilliant

5
Have been with purely pets for a number of years and have always been great with claims and fast payouts Reviewed on: 26th July 2019
Catherina 's avatar
Catherina

TOTAL PEACE OF MIND

5
Purely pets have everthing covered for your pet day and night at a very reasonable price and are easy to get in contact with. What more could you ask for Reviewed on: 26th July 2019
LIZ WATLING's avatar
LIZ WATLING

great to deal with great price

5
Have had no problems when i needed to speak to them answered straight away and dealt with question, polite and helpful Reviewed on: 26th July 2019
valery jackson's avatar
valery jackson

Excellent cover good team to advice you when neede

4
Had a good chat to a helpful advisor re my dogs problem The issue was resolved quickly Reviewed on: 25th July 2019
Martin 's avatar
Martin

All good

5
Good renewal price. Easy website to follow very happy customer for 3 years Reviewed on: 25th July 2019
Gareth lloyd 's avatar
Gareth lloyd

Great!

5
Great straightforward cover. The cover is much better than other companies and at a better price! Reviewed on: 25th July 2019
Jane's avatar
Jane

It's amazing company

5
Purely pets it's great company with excellent customer service from the start to the end. I'm so happy that my pet have pet insurance from this company who provide great care. Reviewed on: 25th July 2019
Kasia Iwan's avatar
Kasia Iwan

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