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Purely Pets: Pet insurance reviews

View other Purely Pets products
4.33
Based on 2,032 reviews, last reviewed 23rd Sep 2026
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

Reliable and Efficient When submitting a claim they were efficient and dealt directly with our vets on our behalf, making it a pain free process for us. Reviewed on: 5th September 2025
Lynsey Taylor's avatar
Lynsey Taylor

Latest lowest rating:

1

Loyal customer Ive been a loyal customer of purely pets for years. I ensured my puppy and renewed every year. Once my dog was spayed, she was diagnosed with hip dysp... Read more Reviewed on: 23rd September 2026
Deimante M's avatar
Deimante M
Visit provider site Read all reviews Write a review

About this product

Purely Pets offer policies to cover dogs and cats.

Purely Pets offer 15 levels of lifetime cover so you can choose a pet insurance policy that best suits your budget and requirements. You can get a quote and manage your policy online. Purely Pets can make claims payments directly to your vet.

Purely Pets pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Purely Pets before, you can also leave a review and share your experience.

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Purely Pets Pet insurance reviews (2032)

Fabulous Service

5
Customer Service team were not just about Sales, they were really interested about the well-being of my dog ‘Coco’ asking questions about her recovery, it really made a difference. I was quite touched to realise these were real people who actually cared! Reviewed on: 10th July 2019
Jeanette's avatar
Jeanette

Great value and reliable

5
We’ve used purely pets for a few years now and they are so reasonable and if a claim has been required they’ve paid with no problems. Reviewed on: 10th July 2019
karen edwards's avatar
karen edwards

Quick response on enquirys by professional staff. Great website, easily understood.

5
Any issues I have had regarding my insurance have been dealt with promptly and efficiently. Good communication between Purely Pets and my Vets on occasions of an insurance claim. Would definitely recommend to friends and family. Reviewed on: 10th July 2019
Sharon's avatar
Sharon

Pets in safe hands

5
Jack had a allergy last year everything from the vets to insurance went great can not fault there service would recommend them to anyone Reviewed on: 10th July 2019
Jean aikman 's avatar
Jean aikman

Fab

5
Fabulous cover - Reviewed on: 10th July 2019
Ingrid's avatar
Ingrid

Good communication

5
Easy to contact and easy to find information Reviewed on: 10th July 2019
Lynda Morris's avatar
Lynda Morris

Pet insurance for 3 years

5
Very prompt in completing my claim for vet fees reimbursement following our dog's illness,treatment,and medications. Reviewed on: 10th July 2019
Helen's avatar
Helen

Very easy to set up insurance

5
Easy, simple forms that take no time to fill in. Reviewed on: 10th July 2019
Simon Ball's avatar
Simon Ball

Great pet plans

5
Easy to navigate the website, very clear what each policy is about. Love it!! Reviewed on: 10th July 2019
Jane Baker's avatar
Jane Baker

Swift action from start to end

5
Was looking for new pet insurance as previous was increased in a big way so found this on compared website. All sorted in no time Reviewed on: 10th July 2019
Anne Lucas's avatar
Anne Lucas

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