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Purely Pets: Pet Insurance reviews

4.67
Based on 2,023 reviews, last reviewed 5th Nov 2024
100% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024
TOM's avatar
TOM

Latest lowest rating:

1

10 weeks to respond and only paid £200 of £600 claim I was a customer for 3 years. I made a claim in August 2024 and it took them 10 weeks to assess it and they only did that after I made a formal compla... Read more Reviewed on: 5th November 2024
Kathryn's avatar
Kathryn

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

Purely Pets Pet Insurance reviews (2023)

Review of the Purely Pets, Pet Insurance:

Purely Pets recommendation

5
I have received a very good service from purely pets, my dog is now 6 years old and until recently have been with another insurance company. I am particularly pleased with the level of customer service from purely pets I have received,compared to other companies. Reviewed on: 2nd July 2020

So far so good

5
Purely Pets are competitively priced and there website is easy to use and informative. Have called once so far about sending me a copy of my policy and customer services were helpful and courteous and dealt with me efficiently. I have thankfully yet to make a claim but hopefully the level of service will be the same. Reviewed on: 6th October 2021

poor service, totally disorganised.

1
I've received really bad service from this company, no designated claims handler, portal never updated properly, totally disorganised?, under paid claim. Ridiculously poor communication. Reviewed on: 18th September 2021

Simple, easy, friendly staff

5
I found the online process easy to use, simple and quick and liked the way I could choose my cover and excess limits. I had a question post sale and the person I spoke to was friendly and knowledgeable. Reviewed on: 18th September 2021

Customer service excellent.

4
First time I've taken out an insurance policy with Purely Pets and the customer service was excellent. Reviewed on: 15th September 2021

Awesome cover and customer service

5
Fantastic coming any with really great customer service Reviewed on: 14th September 2021

Great value

5
Always helpful, there when you need them Reviewed on: 13th September 2021

Great product/service

5
Great level of cover, competitive price excellent service Reviewed on: 12th September 2021

Why not the best?

5
We found the whole experience of getting insurance so much easier than others and were encouraged by the efficiency of the team Reviewed on: 11th September 2021

Excellent service

5
Always pleasant and helpful and kind when you call Reviewed on: 9th September 2021

Excellent value for money

5
Very reasonable premiums, especially for older dogs Reviewed on: 9th September 2021