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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Loan very professionally handled

My loan was approved very quickly and everything explained. Professionally handled. Always honest and easy to contact Reviewed on: 11th June 2020

Very satisfied

Ratesetter has been nothing but Fair and respectful and professional when dealing with me Reviewed on: 11th June 2020

Great service

Easy service to use. Money in my bank the next day and have never had an issue. Reviewed on: 11th June 2020

Fast reliable service

I did an online application and received notification very quickly and the money was revived without any problems Reviewed on: 11th June 2020

Simple!

A very easy and quick process to apply for a loan. The money is in your account quickly and the website and online account is easy to use. Reviewed on: 11th June 2020

Always there when I need them

No hassle no fuss strait forward and easy to follow instructions can’t find any negativity with the web site Reviewed on: 11th June 2020

What I needed

They helped me when I needed it, I've never missed a payment. Their communication is clear and friendly. The information they give is honest and transparent and they've gone above and beyond to help me in Covid and give me options Reviewed on: 11th June 2020

Problem solver

Ratesetter not only have the easiest loan apllication system but they also give you the answer really really quickly! I was stressed that I won't be able to get a loan as I urgently needed the money for moving the house. Ratesetter gave me a loan which I have no issues with repayments because my monthly payment is very low and the APR is really low. Also none of their loan eligibility checks affected my credit score which was the most important to me. Without Ratesetter I wouldn't be able to live in my dream home. Thanks guys Reviewed on: 11th June 2020

Excellent

With everything done online it’s very quick and easy to apply with an instant response Reviewed on: 11th June 2020

Quick and easy

Quick and easy to use the platform. Efficient and well trained staff that get to the route of the situation with ease Reviewed on: 11th June 2020

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