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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Very easy and clear to use

excellent service backed up with online account control. Very easy to use. And also very clear. Reviewed on: 11th June 2020

Delivering excellent customer service

Having used Ratesetter several times over the last few years I would highly recommend them, their products and customer service. To apply for a loan can be an intimidating and unpleasant experience - Ratesetter take all the anxiety and confusion away by ensuring they are clear, explicit and easy to follow at every stage. Highly recommend. Reviewed on: 11th June 2020

Easy and Clear

The process was quick and easy to understand. The website is clear and makes it very easy to keep up with where you are. The ease of handling additional payments or altering your existing payment structure has been fantastic. Reviewed on: 11th June 2020

The Rate Has Been Set

RateSetter have the best rates and were the only company to accept me for a loan. I think they are the company to beat now. Other companies don't seem as appealing once you have gone through RateSetter. Reviewed on: 11th June 2020

Simply and easy

Taking out a loan with RateSetter was easy to apply and all sorted and completed within days would highly recommend as a loan service Reviewed on: 11th June 2020

Easy to get the loan

Everything online, safe, good APR, no hidden charges. Reviewed on: 11th June 2020

Amazing

Never had a single problem, loan was issued within a day and in my account, easy to make additional payments of needed Reviewed on: 11th June 2020

Ratesetter

Quick, friendly and professional, understood my needs and delivered a quality service Reviewed on: 11th June 2020

Great customer service

I have used ratesetter twice and both times I have found the company to be friendly, quick and very professional. Reviewed on: 11th June 2020

Quick decision and low interest

I'm very happy with RateSetter. It was very easy to apply and decision was made fast. Reviewed on: 11th June 2020

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