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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great company

Always available to help . Easy to use , great repayment rate Reviewed on: 11th June 2020

No trouble

I joined ratesetter 2 yrs ago and have never had any issues with them. When my loan was agreed the month was in my account within days, I was able to set the repayment date to a date that suited me. I would definitely use again. Reviewed on: 11th June 2020

Simple, transparent and seamless experience!

The whole process from application, to the communication of conditions and payment was seamless. I’d recommend rate setter to anyone considering a loan. Reviewed on: 11th June 2020

Very professional Company

We have used RateSetter twice and each time found the company to be very professional but also helpful. Would definitely recommend Reviewed on: 11th June 2020

Excellent survive

All ways happy to help when you need it Reviewed on: 11th June 2020

Good

Good service, helped me out when needed. Reviewed on: 11th June 2020

Great

Great company with fair rates!! Reviewed on: 11th June 2020

Fantastic service

Excellent customer service. Website and account login is simple and easy to navigate. Reviewed on: 11th June 2020

Best way to invest

Best way to invest or borrow ,simple and easy to use! Reviewed on: 11th June 2020

Easy, efficient and excellent customer service

My application was processed quickly and efficiently. I have always found them easy to contact and genuinely helpful. Overall I am really pleased with my experience. A fabulous company. Reviewed on: 11th June 2020

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