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RateSetter: Loans reviews

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4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent

5
have had a great journey with Ratesetter, have used them twice and once setup no need to worry about. Mid term adjustments also possible with change of circumstances, which I have done in the past. Reviewed on: 10th June 2020
Naveed Anwar's avatar
Naveed Anwar

Easy process

5
Take account of all circumstances to treat customers as individuals Reviewed on: 10th June 2020
Phil's avatar
Phil

Reliable, reasonable and hassle free

5
I have found this service a reliable one having had two loans with them. No issues. The process was quick and easy. The terms and conditions are clear and I appreciate having easy access to the schedule of payments. The repayment cost is reasonable and manageable. The website is also easy to follow to track transactions and updates. I would definitely recommend this service over seeking a bank loan. Reviewed on: 10th June 2020
Michelle 's avatar
Michelle

Loans made easy

5
Rate setter made the lending process from start to finish easy and transparent. I have used them on a few occasions and happy to recommend. Reviewed on: 10th June 2020
Phil Rice's avatar
Phil Rice

simple to use

5
ratesetter are simple to use, with step by step explanations and funds provided promptly Reviewed on: 10th June 2020
Dan R's avatar
Dan R

User friendly easy to navigate

5
First class problem free application. Easy to understand and navigate. Rapid response and cash transfer. Fully recommend. Reviewed on: 10th June 2020
Ali's avatar
Ali

Easy, responsible lending for real people

5
The initial application was easy and the decision was fast. The interest rate is reasonable and the website and portal are very easy to use. I would definitely recommend Ratesetter. Reviewed on: 10th June 2020
Beth's avatar
Beth

good experience, quick and easy to use

4
I was looking for a loan to purchase a new car and ratesetter was the best rate, very quick and easy to use, would definitely use again Reviewed on: 10th June 2020
Ian's avatar
Ian

Excellent

5
I have had a loan a couple of times with RateSetter and they are brilliant, even through the covid pandemic I can’t fault them at all. Reviewed on: 10th June 2020
Fay Twort's avatar
Fay Twort

Highly recommended and very easy

5
I was in a lot of debt m, and struggled to pay them as my interest and debts mounted. Ratesetter says very easy to use and it explained the terms perfectly. It's easy to log into the app and look at what you're paying and what you've paid. I would highly recommend them. Reviewed on: 10th June 2020
Nala's avatar
Nala

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