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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Brilliant service

Always easy to get hold of for any queries. Easy to set up loan, very competitive rates. Reviewed on: 6th July 2017

Money when you need it ....simple and straightforward and great value

What a breath of fresh air.... Rate setter where easy and catch free. Open and straight forward...... very competitive rates and especially on smaller amounts. It was a delight to deal with and sensible payment meant we could almost forget about the loan as it ticked down. When we had a little more money we could also make instant payments to pay off quicker with no penalty! I never thought that I would ever say that borrowing money and paying off a loan would be so painless and actually enjoyable. I will be using again without a doubt. Reviewed on: 6th July 2017

Brilliant

Fast and effective very smooth had absolutely no problems and any questions were answered as fast as they were asked I have already recommended you to a close friend Reviewed on: 6th July 2017

Good company to deal with

I had a 2 year loan, and would definitely use them again and recommend them to friends and family. Reviewed on: 5th July 2017

Fast, easy reliable

I had a good experience of obtaining a loan from ratesetter. The decision on my loan was quick. The repayments were easy to make. And the interest rates at the time were as good as I could have asked for. All round I couldn't fault them. Would recommend and definitely use again if needed. Reviewed on: 5th July 2017

absolutely amazing service from start uptill now

The guy who dealt with me was very friendly throughout. got me a really good deal and rate. online portal is very user friendly too. i managed to changed direct debit date and amount to accommodate my current job. Reviewed on: 5th July 2017

Nic

Great, quick decision HappyDays Reviewed on: 5th July 2017

Very happy

Ratesetter really helped me out when I was in a crisis. The customer service was amazing and the staff were always one call away. Would recommend 100% Reviewed on: 5th July 2017

Easy efficient best rates around

Couldn't fault service simple application process approved quickly and funds transferred to selected account within a few hours. Reviewed on: 5th July 2017

Easy to use on line loan company with very competitive rates.

I found ratesetter on a comparison site with extremely competitive rates and found their on line application easy and hassle free with a decision extremely quickly.transfer of funds and payment method was made simple with good communication.All in all a great experience and would recommend them to all friends and family. Reviewed on: 5th July 2017

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