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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Very good experience

Happy. Very good customer service. Reviewed on: 5th July 2017

Excellent!

the interest rates are excellent! Application process is online very simple form, and the money is in your account!! Reviewed on: 5th July 2017

Loan

Fantastic company! Will definitely recommend to friends and family Reviewed on: 5th July 2017

Definately a 5 star company

I have no hesitation in recommending RateSetters and awarding them an overall rating of 5 stars. I have had 3 loans from this company and they have always been the most competitive. Their online application process is easy to use, keeping you up-to-date on your loan status. Once the load is approved the money is in your account within 24 hours and you can monitor payments via your online account. They also offer the flexibility to pay back early without penalty and this couple with their peer to peer lending ethos, make them the best in the business. I am not surprised they are winning awards Reviewed on: 5th July 2017

Loan for surgery

Ratesetter approved my loan for private surgery.which has changed my life Reviewed on: 5th July 2017

Excellent service

No problem enquiring, great service + prompt response. Have already recommended them to family! Reviewed on: 5th July 2017

Easy to arrange, low APR. the perfect loan co.

I applied for the loan as it has such low repayment rates and I needed a loan to help keep my credit score in line as I had paid of my mortgage and had no debt. This load co. was ideal as the amount I am repaying is only around £80 over the original loan amount spread over a year. Will defo use again once this loan period is finished. Thoroughly recommend Reviewed on: 4th July 2017

Quick and easy

Ratesetter set up a personal loan in a quick,easy,understandable way that puts the customer in the picture at all times Reviewed on: 4th July 2017

Happy customer

I had no issues using Ratesetter and would most definitely consider using Ratesetter again. Reviewed on: 4th July 2017

Quick and easy payment method

Very quick to set up and process. Everything was sorted online without needing to ring any call centres and I was signed and sorted in under an hour. Top service. Maybe a lower APR or different options would be an improvement Reviewed on: 4th July 2017

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