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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Customer service top rated

Easy application process, nice to speak to UK based customer service personnel. Nothing too much trouble, would recommend without reservation Reviewed on: 29th June 2017

Amazing service!

Rate setter were very efficient, speedy and professional throughout my loan application. I would definitely recommend them to anyone. Reviewed on: 29th June 2017

been to loads of loan companies, but none ask competitive as ratesetter

was accepted after a few days where as others refused, great communication and help during my application setup, and great repayment package. Reviewed on: 29th June 2017

Easy to manage loan

I borrowed some money for a car for a short time as I was a bit short of cash, it was easy to set up and monitor online as I could over pay and keep tracks on what was left to pay. Good experience compared to major banks. Reviewed on: 29th June 2017

Brilliant service

Great rates and so easy to use online really really impressed and would recommend to all Reviewed on: 29th June 2017

Easy and quick

Prompt approval. Prompt payment. No problems. More than happy with the process Reviewed on: 29th June 2017

highly recommended

very good and reliable company and am happy to be you Reviewed on: 29th June 2017

helped me to afford the car I needed

it was very easy to apply and it was good to get a statement towards the end to confirm when the loan was ending. I never went on line to my account as never had a problem. Reviewed on: 29th June 2017

Excellence

Very easy and pleasurable experience from getting my loan ,approval of my loan , spending my loan Reviewed on: 29th June 2017

Great service

Great way to receive a loan, avoiding bank mentality Reviewed on: 29th June 2017

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