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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Trusting loan companies

Hi l borrowed £25000 4 years ago, coming now to the end of my loan, at the time of applying for the loan it was straight forward. I am a happy customer & thank The Lord for everything in my life. Reviewed on: 29th June 2017

Quick, easy & overall good service

Fast decision and money transfer, easy to use website Reviewed on: 29th June 2017

Mr paul smith

I went for a loan with ratesetter because partner had one and she said it was so easy to apply for online and she was so right it was done so quick and hassle free I cant think of anything bad to say it was fantastic.thanks ratesetter. Reviewed on: 29th June 2017

Excellent and speedy service

I've always been cautious about having a loan but this company provide a great no nonsense service. Fast and efficient. Staff were pleasant to speak to and made the terms easy to understand. Would definitely recommend and will use again. Reviewed on: 29th June 2017

Very easy no hard sell

Felt I was in control during process Reviewed on: 29th June 2017

Excellent experience

I am a repeat customer of Ratesetter and the level of service is brilliant with a fantastic, user friendly internet page it is extremely easy to manage. Overall I am very pleased with this company. Reviewed on: 29th June 2017

Quick, Easy and hassle free

I have had two loans with no cold calling or hassle. Each were processed quickly. Very happy customer :) Reviewed on: 29th June 2017

Excellent

Great service and easy too use :) Reviewed on: 29th June 2017

Great service from the outset. No waiting or fussy firms to fill in. Decision is made very quickly putting you at ease.

Would highly recommend to anyone looking for a hassle free loan with a great interest rate. Reviewed on: 29th June 2017

Top rate lender!

Excellent customer service. Application and decision were done efficiently and once approved the rest of the process was just as quick. Very satisfactory with the whole experience. Have now used this company twice and is my preferred stop for loans. Reviewed on: 29th June 2017

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