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RateSetter: Loans reviews

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4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
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0%
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0%
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0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
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rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

Review RateSetter: Loans now

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RateSetter Loans reviews (14024)

Good rates, easy to set up.

5
I needed an amount to clear up some diy projects around the house. After trawling the internet for recommendations and rates RateSetter came tops on most. It was quick and easy to get a quote and set up the loan. After which the money was in my account in hours. The good thing is the flexibility and ease of accessing your loan on line. I decided to pay a little more than my rate so that I could pay it off a little earlier. Reviewed on: 29th June 2017
Brendan O'Driscoll's avatar
Brendan O'Driscoll

Mr james taylor

5
Have had two loans and had first class service with Ratesetter Reviewed on: 29th June 2017
james taylor's avatar
james taylor

Amazing

5
I needed some money to purchase new phone and i got it! Reviewed on: 29th June 2017
Igors Apanasevics's avatar
Igors Apanasevics

Ratesetrer best credit provider of the year

5
Ratesetter is the best credit provider that I know for now, I took 3,000 pounds as loan last year and I have paid off the loan because the intrest is very low compare to other companies, retesetter you are the best, I will gladly vote for again and again Reviewed on: 29th June 2017
Benjamin Kayode's avatar
Benjamin Kayode

Best Loan Service, best rates!

5
I completed the loan application online - I basically chose Ratesetter because their interest rates were the lowest around . The following day I received a friendly personal call from Ratesetter. I confirmed a few details including the reason for the loan. The member of staff was really friendly yet efficient. It was explained that they just wanted to know a few details. At then end of the phone call, I was advised that my request would be approved and all the details would be sent to me. By the end of the week the money I received my documents and the loan was approved. The customer service is really excellent, the rates are spot on and I wouldn't hesitate to recommend Ratesetter to anyone. Should I want another loan I will approach Ratesetter over any other company. Reviewed on: 29th June 2017
Lorraine Frost's avatar
Lorraine Frost

Understanding and Giving

5
Very affordable rates and approachable customer service team. Reviewed on: 29th June 2017
V Smith 's avatar
V Smith

Beating banks at their game

5
Fantastic speed of response. Left my bank standing. Beat them on rate and money in my account in hours. Why waste time trying to see a personal advisor in a local High Street branch. Don't give the big banks the pleasure of making you wait and offering you inflated rates. Highly recommended. Reviewed on: 29th June 2017
Jim Ross's avatar
Jim Ross

Top rates

5
Ratesetter has the best percentage rates by far I had looked round and picked ratesetter based on the best deal and customer service. Highly recommended and very happy with my product. Reviewed on: 29th June 2017
Mike Chapman's avatar
Mike Chapman

Understanding and Giving

5
When I turned to ratesetter, they helped me during a difficult financial time to solve a problem in a sensible and affordable way. At one point, I missed a payment by two days - I called, explained and arranged the payment and received no additional charges. They help and support their customers and I would recommend them without hesitation. Reviewed on: 29th June 2017
V Smith 's avatar
V Smith

Simple, easy, helpful.

5
Service was clear and easy, offered a good facility when I needed it with no hidden catches. Reviewed on: 29th June 2017
Emily's avatar
Emily

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