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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Quick and easy

From application to receiving funds it was an uncomplicated process. Reviewed on: 29th June 2017

The best

Easy to apply straight forward and everything upfront Reviewed on: 29th June 2017

Happy customer

Had a hassle free loan experience with ratesetter Reviewed on: 29th June 2017

So easy and helpful

It was easy to arrange over the phone very quick to come back with a response very helpful Reviewed on: 29th June 2017

Great service and no quibbles.

I went to borrow some money which was transferred to my bank account with no problems at all, the whole process was easy and definitely no hassle. Unfortunately, I decided to change my mind within the 14 day cooling off period and returned the loan with a small admin. charge with no quibbles whatsoever. Reviewed on: 29th June 2017

very help full

very help full and would tell everyone about these Reviewed on: 29th June 2017

Great service, reasonable rates.

I borrowed some money from Rate Setter to fund home solar panel installation. The whole service from applying for a loan to provision of the funds was easy to conduct and Rate Setter were excellent to deal with. Rate Setter kept me abreast of my payments, any new products they felt may be of interest to me without being pushy and all payments were taken on time and the administration of the loan was seamless. It was nice to be told at the end of the loan period that I had been a model borrower and could rely on them again for further loans in the future. I have since recommended Rate Setter to colleagues in work and they will be my first port of call when I need to borrow again. Reviewed on: 29th June 2017

Brilliant service.

Ratesetter is a wonderful service to get a loan from, it is very easy to apply for a loan. It is very easy to manage your borrowing and lending once everything is set up and the ability to apply for additional money is a wonderful feature. Can't recommend highly enough. Reviewed on: 29th June 2017

Great support and survice

Very helpful staff .... easy to pay and move dates if needed Reviewed on: 29th June 2017

Live savers

Rate setter was the most easiest loan provider I have used. It was quick and simple and the APR was great. If I am ever in need to loan any money this would be the first sight I would come to in future!!! Reviewed on: 29th June 2017

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