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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Best personal loans provider

Great experience and great rates, simple and fast service. Online account is the best way to check without having to call, but easy to deal with if you pick up the phone Reviewed on: 29th June 2017

Simply/ Straight forward/Easy!

A simple straight forward process, the loan application was an easy process and you knew where you stood without been judged! Have and will continue to recommend to others. Reviewed on: 29th June 2017

Good quick loan approval

Applied for the loan with Ratesetter and received the loan in a matter of days with a great deal with not much interest on £2000!!! Reviewed on: 29th June 2017

Excellent all round service!

My experience with rate setter from start to date has been excellent. From initial contact, the process was simple, customer services were polite, friendly, informative and a pleasure to deal with! My application was dealt with promptly and the funds made available very quickly! To top it all off, rates are competitive and fair, and there are no penalties for early repayment! All in all a great experience and a company I would use again and would highly recommend to others. Reviewed on: 29th June 2017

Good rates. Quick decision and transfer

Was looking for a loan that was easy to apply for. Came across ratesetter and was surprised about the great rate I was offered. Easy steps through application to transfer...phone call application was a breeze, operator was very helpful and friendly Reviewed on: 29th June 2017

Really helpful

Helpful and Friendly from start to finish. Would recommend to family and friends. Reviewed on: 29th June 2017

Great service, very well set up

Great competive rates, easy to set up. Money came into my account almost instantly Reviewed on: 29th June 2017

RateSetter puts you in control

I was very impressed by the service from RateSetter the process was simple, effective and allows me to manage my finances. RateSetter treat you as a valued customer and allow you peace of mind. Reviewed on: 29th June 2017

Easy and friendly service

The application for a personal loan was quick and simple. The approval was almost immediate with funds in the account swiftly. Easy to use service and when I've rung with a general enquiry always been assisted by very pleasant and helpful staff. World definitely recommend. Reviewed on: 29th June 2017

So simple and straightforward

Was looking around for a cheap loan with good customer rating and came across this company. With my own experience I can now honestly say that for the ease at which all the peoerwork was handled and processed I'd recommend this company to all of my friends that ever need a loan. Thanks again for the straightforwardness everything was for me. Reviewed on: 29th June 2017

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