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RateSetter: Loans reviews

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4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

Review RateSetter: Loans now

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RateSetter Loans reviews (14024)

Amazing

5
Execelent service and promptly service, I recomend. Reviewed on: 29th June 2017
Cassio's avatar
Cassio

Great service

5
Good rate. Online payments. Good customer service. Reviewed on: 29th June 2017
Lindsay Cartwright's avatar
Lindsay Cartwright

Helped me fairly when no one else would!

5
When I was looking for a loan I was rejected by a few and given horrendous quotes by others. Although I've never missed a payment on anything, and work hard to bring in a good wage. Ratesetter were quick to reply and transfer the money, very clear on instructions and terms and conditions, and has made it a quick easy a flawless experience for me....so thank you :-) Reviewed on: 29th June 2017
Natasha childs 's avatar
Natasha childs

Excellent

4
Quick, easy, good customer service. Reviewed on: 29th June 2017
Gillian Wray's avatar
Gillian Wray

Ratesetter

5
Very Very Quick decision great service Reviewed on: 29th June 2017
colin's avatar
colin

Higher rate than I could get elsewhere.

4
Good product generally but It seems strange they have to bribe people to praise them with entries to free draws, but I guess £1000 is not to be sniffed at. All the same there should be no need to do that. Reviewed on: 29th June 2017
Guy Cook's avatar
Guy Cook

Easy as pie...

5
Very easy to both quote and complete the process. The flexibility is also useful to make overpayments to the loan as able. Reviewed on: 29th June 2017
Gareth Hope's avatar
Gareth Hope

Fantastic!

5
Application for the loan was efficient, the loan amount deposited when stated, interest rate on the loan was very competitive against other lenders. Based on my experience with rate setter I would definitely recommend to family and friends, I will also be a repeat customer in the future. Reviewed on: 29th June 2017
Peter's avatar
Peter

Great service

5
Fast decisions with great service Reviewed on: 29th June 2017
Scott's avatar
Scott

Very helpful and informative every step of the way.

5
I had a great customer experience and felt valued. Reviewed on: 29th June 2017
Jacqueline Thompson's avatar
Jacqueline Thompson

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