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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent customer service

I took a 2 year loan with Ratesetter. Whenever I needed to speak to them their customer service was second to none. I would definitely use their services again Reviewed on: 29th June 2017

Good experience

Customer service is good with responsive operators and a very easy to use online personalised site. Questions are quick to be responded to and always ensure they provide the right information. All round great service. Reviewed on: 29th June 2017

Top lending company of the year

I'm a verry happy customer low interest rates at a affordable pay back rate and have recommended a couple people as I am a satisfied customer Reviewed on: 29th June 2017

Best rate and customer service

can't compare ratesetter as there on their owe league with their customer service and there Apr Reviewed on: 29th June 2017

Great Customer Service

Very easy and simple to use with great communication and able to view all information and make amendments easily Reviewed on: 29th June 2017

Amazing personal loan provider

A very helpful and beneficial personal loan provider with exceptional customer support Reviewed on: 29th June 2017

Hassle free, top quality and extremely competitive!

Found ratesetter by chance when looking online. What a great find it was! Was easy to set up and spoke to a great advisor going through my options. All payments were clear and had no issues for the whole.of the term! Reviewed on: 29th June 2017

RateSetter - No.1 lending provider

I found my Ratesetter experience painless. Great rates and service provided with clear and informative correspondence. Thank you Ratesetter. Reviewed on: 29th June 2017

Excellent Service

Rate setter provided a great service, I have used them on 3 seperate occasions and they have been outstanding in every possible way, definitely recommend. Reviewed on: 29th June 2017

Excellent

Absolutely excellent service no problems at all would recommend to anyone Reviewed on: 29th June 2017

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