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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great service!

I have used ratesetter twice and can't fault the service. The rates were excellent, everything was very clearly laid out. On the rare occasion I need something that couldn't be found on the website, the service over the phone is friendly and professional. The flexibility they offer is fantastic. I would happily use them again and recommend to anyone who will listen! Reviewed on: 29th June 2017

knowledgable staff, very polite

Great helpful staff Efficient service Would recommend to anyonr Reviewed on: 29th June 2017

Very clear loan and low rates. For everyone no.1 best company .

I happy for easy services. Very satisfying for low rates and perfect choice. Reviewed on: 29th June 2017

Easy, fast, online and a change from big banks

I borrowed from rate setter and I got an answer within minutes and the money within a couple of days. The rate was one of the best on the market and when I repaid early it was a simple online process with no fee. I loved the fact there is an option aside from the big banks too. I would highly recommend. Reviewed on: 29th June 2017

Helped so much

Great, efficient service, always helpful. Online easy to operate Reviewed on: 29th June 2017

Fast, easy andexcellent rates

Fast and easy to set up on line only took 10 minutes if that, exellent and very competitive rates. Easy to manage account via online account. Received money the next day, would definitely recommend, excellent company and service. Reviewed on: 29th June 2017

I love this method of getting loans

It's so much easier than dealing with a normal bank. It's all online, easy approval, easy to manage. The rates are excellent too Reviewed on: 29th June 2017

Quick cash and low rates.

Quick money transfer and very low interest. Same monthly repayments . Will use again. Many thanks. Reviewed on: 29th June 2017

Simple and fast

Nothing to say really except I needed to speak to someone on the phone due to an address issue, but it was sorted so quickly I didn't have a chance to finish my coffee before it got cleared. Great customer service and superb communication Reviewed on: 29th June 2017

So simple!

Was quick and easy to arrange, and money was with me very quickly. Was just what I needed to buy my car. Reviewed on: 29th June 2017

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