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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

No 1 ratesetter

Everything has always been no trouble from the first day to the last, I would highly recommend this company. Reviewed on: 3rd September 2021

Brilliant

The service was unbelievable first rate and very quick no messing about didn’t keep you waiting response straight away Reviewed on: 3rd September 2021

Excellent choice for loan

Great company, quick and easy and would definitely recommend and use again. Reviewed on: 3rd September 2021

Always there for you if you need a support

If you are in need look no further.. straight forward application, fast decision, quick transfer...what to add? Easy access to your account to control the payments ( mobile & desktop), options to top up the loan if needed... Good rates! Reviewed on: 3rd September 2021

Outstanding customer service and value.

RateSetter will never disappoint with its outstanding customer service. The staff is knowledgeable and understanding, and their products provide true value to us customers. Highly recommended. Reviewed on: 3rd September 2021

Fair loan offers without hidden fees

I'm content with managing my loan. English is my second language, however the loan application was easy to used and understand. I was able to buy a car which me and my family have been using ever since. Amazing customer service. Reviewed on: 3rd September 2021

Easy to set up and brilliant rates

This month will be my last monthly repayment to ratesetter and it’s been a very simple and smooth process with brilliant rates! Happy customer. Reviewed on: 3rd September 2021

Fantastic Service. Great Staff

They are completely professional and Customer focussed and deliver a great service Reviewed on: 3rd September 2021

New motor

All good understanding a message or call away.... Reviewed on: 3rd September 2021

Excellent service provider!!

Great customer service and great communication, I was happy with the credit they offered to me! Reviewed on: 3rd September 2021

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