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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Brilliant service. Always.

This is the third loan I’ve taken with rate setter. You get what you ask for quickly. You can see what you owe and when clearly. Great customer service. Reviewed on: 2nd September 2021

Professional service.

Quick response. Realistic options Reviewed on: 2nd September 2021

Easiest experience ever.

Easily the best loan experience ( and I’ve had a lot of loans! ) Reviewed on: 2nd September 2021

Smart move

Very easy process and helpful staff Reviewed on: 2nd September 2021

Happy customer

Very quick and good service , thank you rate setter Reviewed on: 2nd September 2021

Confidence and trust

Easy to apply for and quick response, once agreed, fast payment and easy access to online account and easy to follow instructions. Better than most major banks Reviewed on: 2nd September 2021

Great company

No problems from the beggining, nothing hidden all expaliained in the way even i could understand;) Reviewed on: 2nd September 2021

Quick no hassle decision.

Good rates with little fuss - unlike most traditional banks. Reviewed on: 2nd September 2021

Provided excellent customer service

I’m very pleased the the level of service and the rate at which I have my loan with RateSetter Reviewed on: 2nd September 2021

Very easy

I’ve never had a loan that was so easy to set up, also apr is at a good rate, also monthly payments at a affordable price Reviewed on: 2nd September 2021

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