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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great communication.

Communication is great and I'm always kept up to date with everything. Service has been very efficient from the start. Reviewed on: 3rd July 2021

Excellent Company

Great Interest rates and ongoing support Reviewed on: 3rd July 2021

Hussle free loan.

Very supportive , they help you with options in time one is not able to meet the payments. No nightmares staff are very customer focussed and speak to you with respect. Reviewed on: 3rd July 2021

Great company

Easy application process, great rates Reviewed on: 3rd July 2021

Easy simple and fair

Used the service for vehicle purchase. Rates were fair, good platform to access account and good communication Reviewed on: 3rd July 2021

Straightforward, no non-sense

Very quick to set up, transparent, and easy to keep track of your loan. Reviewed on: 3rd July 2021

Helped me when I needed it the most!

With the purchase of our 1st home and 2 very young children, we soon began to realise how fast our savings were being swallowed up. With the initial outlay of acquiring our 1st home plus the work required within it, we quickly needed a cash injection to keep our heads above water. That's where ratesetter stepped in, from the initial application to acceptance and money landing it was basically painless. I've only really good things to say about the process and the rates. If I had to pick one thing that could've been better at the time. I'd say the rates where a little higher than some other lenders but we're not comparing apples to pears here it was minimal. Thanks Ratesetter. Reviewed on: 3rd July 2021

Fab Customer service experience

I genuinely cannot believe how straight forward the process was to secure a loan with Ratesetter. The money was transferred into my account within a few days and the interest rate they charge me has to be one of the lowest on the market. I had not come across Ratesetter until completing a Google search but I can safely say that I will return should I need further funding in the future. Well done Ratesetter and keep up the amazing work. Jon Robinson Reviewed on: 3rd July 2021

simple and swift

Second loan application was like the first -simple,swift and faultless. Reviewed on: 3rd July 2021

Good Value

Taking our a loan at good competitive rates and affordable. Great customer service keep you informed about the process. Reviewed on: 3rd July 2021

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