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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Rate setters offer a speedy, uncomplicated service. It is easy to access support or answers to any questions.

The service is the only one I know of that set out to offer the loans and provide an effective account, without bombarding you with a ream of unnecessary marketing material. I have always been able to contact the service very easily and the person centred approach towards customers is second to none. Reviewed on: 2nd July 2021

Would never go anywhere else for a loan

I have now had 3 loans with RateSetter and have always found it so easy to manage them online and love the flexibility of early repayment and overpayments. Very competitive rates. I would never go anywhere else for a loan. Reviewed on: 2nd July 2021

Nice and simple

Everything has been straight forward with no hassle at all. Reviewed on: 2nd July 2021

Life saver

Helped me consolidate debts when banks would not, managed to regain control of my life. Banks now offer myself loans regularly, but i would always go back to Rate Setter to re pay the faith they had in me. Reviewed on: 2nd July 2021

Amazing

On my second car loan with Ratesetters. The first was after I was declined from my own bank after being with them for 30yrs plus. Easy application made even easier 2nd time around. Great rates and a brilliant web page that allows you to track and view your loan at anytime. Reviewed on: 2nd July 2021

clear and fair

application was easy, and repayments affordable, responsible lender. Would recommend Reviewed on: 2nd July 2021

Superb

Simple easy application on the phone,competent staff,no pressure selling,money for my new car was in my account within 24 hours,will be using again very soon... Reviewed on: 2nd July 2021

A great rate with Rate setter

I have used Rate Setter twice now to help me out and I most definitely will be using them for a third time in the near future. So easy, quick and helpful to use and get the money when we as a family need it. Most importantly they do not hit you when you are down with silly high interest. Reviewed on: 2nd July 2021

Helpful

Very fair I treat rate was offered and easy friendly to apply and complete the actual loan Reviewed on: 2nd July 2021

Fantastic xx

I have had loans with Ratesetter for years. Always had fabulous service. Very fast and easy to apply and funds in account fast as lightening. Keep up the good work. Thank you Reviewed on: 2nd July 2021

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