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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

100

5 5 555 Reviewed on: 1st July 2021

Straight forward.

Straight forward process and easy access to view my account. Reviewed on: 1st July 2021

5 star Customer Service

A hassle free experience with excellent customer service and support Reviewed on: 1st July 2021

So great pople really helpfull

Never have problems with you ,always ready for help amd understadnig me so nice Reviewed on: 1st July 2021

Can't ask for better

Used Ratesetter for a loan to purchase a static caravan. Easiest application EVER! Took no time at all and was approved and the money was in my bank account in a couple of hours. Customer service was exemplary and no-one else has came close to the standards they set. I just wish everything in life was so simple. Five stars is not enough for this company but it's all it will let me give. Reviewed on: 1st July 2021

Excellent prompt decision and service An

Absolutely, the best loan company of the UK Reviewed on: 1st July 2021

Awsome

Very simple process. Deal done in minutes and very competitive. Reviewed on: 1st July 2021

5*

The company have been amazing in reviewing my circumstances through out and are very professional. 5*service Highly recommend Ratesetter Reviewed on: 1st July 2021

Help when we needed it.

Thank you for your help in financial need. x Reviewed on: 1st July 2021

Perfect

Perfect, minimal effort and smooth transaction Reviewed on: 1st July 2021

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