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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent service

Fast turnaround and generally an excellent service Reviewed on: 1st July 2021

Great Customer Service

When l Approached Rate Setter for loan their Customer Service was excellent they explained everything clearly and were more than happy to answer any questions l had. I can also say that anytime l have contacted them since getting the loan the customer service has remained excellent, l would have no hesitation in recommending RateSetter to family and friends Reviewed on: 1st July 2021

No hassle

Had no hassle from start to finish would definitely recommend Reviewed on: 1st July 2021

Amazing and soo easy

Used ratesetter for years fab company, easy to apply and no hassle highly recommended Reviewed on: 1st July 2021

Competitive Rates and Easy to Apply

Very straight forward and transparent Reviewed on: 1st July 2021

Absolutely spot on

Quick decision and in the bank in days exactly what you need and they don't take advantage Reviewed on: 1st July 2021

Quick and easy

Quick and easy process with fast access to my money. Fantastic service I would highly recommend. Reviewed on: 1st July 2021

THE BEST

very good customer service hassle free always a pleasure to use ratesetter Reviewed on: 1st July 2021

Great team

The team are so good and very helpfully and a only a call a way to speak to friendly call staff Reviewed on: 1st July 2021

Straightforward

Simple straightforward and clear Reviewed on: 1st July 2021

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