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RCI Bank reviews

RCI Bank Logo
Rated Excellent 4.87/5

RCI Bank reviews

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Verified business
Last reviewed within 14 days
See more on their website

Review summary

People rate this company as Excellent based on 10,387 product reviews

Average score of 4.87/5
5 star
87%
4 star
11%
3 star
1%
2 star
0%
1 star
1%
Reviews for RCI Bank have trended negatively over the past 90 days

Latest positive rating

5/5

...Exceptional Customer service

I recently had to contact RCI Bank regarding a problem we had. We found the Customer service was second to none.. The gentleman who dealt... I recently had to contact RCI Bank regarding a problem we had. We found the Customer service was second to none.. The gentleman who dealt with our problem was helpful and courteous and was a credit to RCI Bank. He was very patient and could not do enough for us, He went well behind my expectation of Customer relations, keep up the good work. Read more Read less

Latest negative rating

1/5

Freedom Saver Easy Access till it isn’t

I cannot stress this enough but if you value having access to your funds or good customer service forget RCI and go elsewhere! They are... I cannot stress this enough but if you value having access to your funds or good customer service forget RCI and go elsewhere! They are not an ONLINE ONLY bank they insist on various correspondence being sent by snail mail! They don’t return phone calls, ‘Managers’ are always on another call. The complaints team don’t phone either they just stick a letter in the post saying they are looking into it. My account and funds have been frozen since Friday the 13th! The RCI Bank Story: With our strong roots and a simple, human approach to banking, we're making a difference. It's a story that demonstrates how our passion for innovating and helping people get on and enjoy life has been driving our business for nearly 100 years. This doesn’t describe the RCI BANK that I know! There is nothing SIMPLE about the approach they have taken with me and they certainly haven’t made my life ENJOYABLE. I cannot recommend RCI Bank, like many I sometimes switch current accounts to take advantage of switching offers and after changing my linked account with RCI using their requested method of sending the change of details by post, (weird given everything else is done online). They then send a code (again this comes by post) that needs to be input in order to complete the change of linked account. I input the code on Wednesday the 11th, I received email confirmation that my new linked account was ready to use only for them to freeze my account Friday, I went to access my money and the withdraw function had gone. I put it down to app issues but then received a letter on Saturday stating I needed to submit further confirmation that the new linked account they had already approved was mine?! Even though I had received the code they sent to my registered home address. Customer service cannot help and apparently ALL the Managers are on other calls. It is UNACCEPTABLE for an online-only bank to freeze my account and inform me via SNAIL MAIL. I have had no contact from the department that put the account on hold and no contact from the complaints department either, I registered a formal complaint on Saturday the 14th. Add this to the fact transfers in and out of their accounts take hours if not days when most other banks complete the same in minutes if not seconds and RCI Bank no longer looks like the best option for my money. 6 days in and account still frozen and still no meaningful contact from RCI. No contact from the department that put the hold on the account and no contact from complaints either. I will be complaining to the Ombudsman in due course as this is unacceptable. Think very carefully before investing with this company, yes the interest rates are competitive and if you are happy to fix your money then great but if you want easy access DO NOT rely on being able to withdraw your money when you want to and assume there will be radio silence from them if they put a hold on your account. 10 days in and my account is still frozen. The documents I submitted were rejected as they had my full name on the address page and referred to me with just my surname on the second page. Weird though how they have just paid away my interest to the current account they DON’T think is mine?! This whole debacle is unforgivable and RCI should be held accountable for the appalling way they treat their customers. If you appreciate open and responsive communication with your bank look elsewhere. Read more Read less

About RCI Bank

RCI Bank is a savings provider with a range of products to suit a variety of requirements. RCI Bank believe that a good savings account can help you to stay in control of your finances and help you get on with living your life. Find out what existing customers have to say about RCI Bank and its products by reading our reviews.

If you’re looking to open a savings account with RCI Bank, read the reviews on Smart Money People to learn more. Find out what existing account holders liked and disliked. Learn about the process of opening an account with RCI Bank and how easy it is to manage. Read about genuine experiences with the customer service team. All of this and more can be found in our RCI Bank reviews.

Have you got a savings account with RCI Bank? Share your experience with our Smart Money People community. Together, we can help people like you make better financial decisions. Tell us why you chose RCI Bank as your savings provider and if you’re happy you did. Share details about opening an account: was it quick and simple? Did RCI Bank help you choose the right account for your needs? Would you recommend the provider to family and friends? Write an RCI Bank review today.

RCI Bank at a glance

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Reviews for RCI Bank

Showing 11 of 10387 company reviews Last reviewed within 14 days

...Exceptional Customer service

Freedom Savings Account 25th June 2025

I recently had to contact RCI Bank regarding a problem we had. We found the Customer service was second to none.. The gentleman who dealt... I recently had to contact RCI Bank regarding a problem we had. We found the Customer service was second to none.. The gentleman who dealt with our problem was helpful and courteous and was a credit to RCI Bank. He was very patient and could not do enough for us, He went well behind my expectation of Customer relations, keep up the good work. Read more Read less

Rated Excellent 5/5
Read more product reviews

Freedom Saver Easy Access till it isn’t

Freedom Savings Account 24th June 2025

I cannot stress this enough but if you value having access to your funds or good customer service forget RCI and go elsewhere! They are... I cannot stress this enough but if you value having access to your funds or good customer service forget RCI and go elsewhere! They are not an ONLINE ONLY bank they insist on various correspondence being sent by snail mail! They don’t return phone calls, ‘Managers’ are always on another call. The complaints team don’t phone either they just stick a letter in the post saying they are looking into it. My account and funds have been frozen since Friday the 13th! The RCI Bank Story: With our strong roots and a simple, human approach to banking, we're making a difference. It's a story that demonstrates how our passion for innovating and helping people get on and enjoy life has been driving our business for nearly 100 years. This doesn’t describe the RCI BANK that I know! There is nothing SIMPLE about the approach they have taken with me and they certainly haven’t made my life ENJOYABLE. I cannot recommend RCI Bank, like many I sometimes switch current accounts to take advantage of switching offers and after changing my linked account with RCI using their requested method of sending the change of details by post, (weird given everything else is done online). They then send a code (again this comes by post) that needs to be input in order to complete the change of linked account. I input the code on Wednesday the 11th, I received email confirmation that my new linked account was ready to use only for them to freeze my account Friday, I went to access my money and the withdraw function had gone. I put it down to app issues but then received a letter on Saturday stating I needed to submit further confirmation that the new linked account they had already approved was mine?! Even though I had received the code they sent to my registered home address. Customer service cannot help and apparently ALL the Managers are on other calls. It is UNACCEPTABLE for an online-only bank to freeze my account and inform me via SNAIL MAIL. I have had no contact from the department that put the account on hold and no contact from the complaints department either, I registered a formal complaint on Saturday the 14th. Add this to the fact transfers in and out of their accounts take hours if not days when most other banks complete the same in minutes if not seconds and RCI Bank no longer looks like the best option for my money. 6 days in and account still frozen and still no meaningful contact from RCI. No contact from the department that put the hold on the account and no contact from complaints either. I will be complaining to the Ombudsman in due course as this is unacceptable. Think very carefully before investing with this company, yes the interest rates are competitive and if you are happy to fix your money then great but if you want easy access DO NOT rely on being able to withdraw your money when you want to and assume there will be radio silence from them if they put a hold on your account. 10 days in and my account is still frozen. The documents I submitted were rejected as they had my full name on the address page and referred to me with just my surname on the second page. Weird though how they have just paid away my interest to the current account they DON’T think is mine?! This whole debacle is unforgivable and RCI should be held accountable for the appalling way they treat their customers. If you appreciate open and responsive communication with your bank look elsewhere. Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 5/5

    Excellent customer service

    Excellence in customer care with very patient and helpful staff. Competitive Interest rates and options to choose to save interest monthly as well as yearly which many banks don't do.

  • 5/5

    Easy to use website with competitive products.

    Clear and easy to use website with competitive products. Freedom account offers flexibility for savers. Website contains plenty of help screens and links to customer... Clear and easy to use website with competitive products. Freedom account offers flexibility for savers. Website contains plenty of help screens and links to customer services along with a Archie messaging system. Read more Read less

  • 5/5

    easy to understand website.

    easy to understand website. Good choice of products. Excellent and regular communications

  • 5/5

    Acceptable

    The freedom account is useful as you can get your money without notice . It is a shame that the rate has decreased a little .

  • 5/5

    Highly Recommended

    I've had an account with RCI for five years and not once encountered a problem. The app is functional and reliable and interest rates are inline with their competitors.

  • 5/5

    RCI efficient in all areas of running an account

    RCI have an easy to use online system, they are very prompt at sending notice of payments received and transferring payments from my account. Interest... RCI have an easy to use online system, they are very prompt at sending notice of payments received and transferring payments from my account. Interest rates are very comparable to other finance companies Read more Read less

  • 5/5

    Never any issues.

    Never any issues. Competitive rates

  • 5/5

    Investing made easy!

    Always keeps you updated with new products and makes it easy to reinvest funds

  • 5/5

    App is very easy to use.

    App is very easy to use. The interest rate is in line with competitors

    Products from RCI Bank

    Showing products offered by RCI Bank

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