Write a review

RCI Bank: Freedom Savings Account reviews

Name: Freedom Savings Account
Rating: 4.82 (5791 reviews)

View other RCI Bank products

4.87

Based on 5,791 reviews, last reviewed 25th Mar 2025

329200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Alwys the best rates communicated very well. Alwys the best rates communicated very well. Very user friendly app. Reviewed on: 25th March 2025

Latest lowest rating:

2

Not responding well to customer issue Did not fix an issue I had when trying to withdraw funds for several weeks Reviewed on: 23rd March 2025

Read all reviews Write a review

About this product

RCI Bank savings reviews can help you to find out more about life at RCI Bank. How easy is it to contact RCI Bank? And how friendly are they? Our RCI Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review RCI Bank: Freedom Savings Account now

Help others make smarter decisions by sharing your own experience.

Write a review

RCI Bank Freedom Savings Account reviews (5791)

Logging in

I logged in 22 January re a withdrawal. No problem. Then this weekend tried to log in to check my balance. A nightmare. It didn't recognise my password. I got a new temporary password. Upon logging in it now told me my User ID was incorrect! It's sorted now after the weekend but I do wonder if I'm going to have this problem recurring in the future. I worked in banking all my life so it's not as if I was illiterate re this sort of thing. Lovely staff but the system could be easier. Reviewed on: 20th February 2018

Very Poor, avoid if looking for a decent bank

opened account in December, sent proof of address, then don't hear anything for a month. Letter arrives asking for further proof of address. I sent further evidence which was accepted and was told to wait for account opening. Heard nothing for a further 2 weeks, called them and they said because it had been over 30 days the application had been closed. Time wasters. No apology. Will not be opening an account. Reviewed on: 5th February 2018

Very nice online bank

Good rates and customer services Reviewed on: 4th December 2017

The Worse Bank

Based on my own experiences, RCI has the worse customer service. They provided me with false, inaccurate and misleading information. When I complained, they simply avoided the real issues, made cheap excuses and failed to respond to the specific issues and questions raised. Reviewed on: 4th December 2017

Tries to make headlines.

Although they made a 0.10% increase before the BOE 0.25% rise, THEIR SILENCE HAS BEEN DEAFENING SINCE. The Coventry Building Society has announced a full 0.25% increase on its online saver account from 01 december 2017. Let's hear something from you RCI, even if you tell your own advisers that the rate is under review!!!!!! Reviewed on: 28th November 2017

Does what it says on the tin

On my way to being 80 years old and two years ago had no problem setting it up on the Internet and have never had a problem logging in. Have contacted them twice by phone and not only were they helpful, but also they were clearly from up Newcastle way and could understand my Midlands accent. Yes the rate has often gone down, but they quickly inform you if rates are moving upward. Reviewed on: 18th November 2017

Very fair

I have just been advised of another interest adjustment, and again it is another UPLIFT. Very fair company to deal with Reviewed on: 6th October 2017

Doddle for current 1.25%

Extremely clear and easy way to earn current best interest rate operated with linked account. Reviewed on: 24th September 2017

Does what is says on the tin! Simple savings

I don't have much to save so every little helps in terms of rates, ok so not going to set the world on fire but there are no bonus or teaser rates and everything is set up online - very simple and no complicated jargon! I am not very good with remembering my password so I have called to get help with this and not only was it quick to get through but the customer service is very genuine, never rushed and they speak to you like a human also based in the UK which is nice. Read the information when you set up your account and you can't go wrong! I have recommended to many as it simple savings- exactly what is says on the tin. Reviewed on: 28th July 2017

Fantastic Bank

I don't know the issues others have experienced. ID, Password, memorable data and you're in. Never had a problem, account set up was easy, called to ask a few questions and customer service was in UK (rare these days) They seem to change their rate for everyone, just increased mine to match offering to new customers (even rarer these days) Keep up the good work RCI Reviewed on: 28th July 2017

Do you have a different RCI Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Everyday e-Saver
from first direct 4.63 from 12 reviews
Bonus Saving Account
from first direct 4.72 from 40 reviews
Savings
from Mansfield Building Society 4.49 from 849 reviews

There's still more to see!

RCI Bank has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub