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RCI Bank: Freedom Savings Account reviews

Name: Freedom Savings Account
Rating: 4.84 (7232 reviews)

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4.88

Based on 7,232 reviews, last reviewed 13th Jun 2025

33% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Easy to use website with competitive products. Clear and easy to use website with competitive products. Freedom account offers flexibility for savers. Website contains plenty of help screens and li... Read more Reviewed on: 13th June 2025

Latest lowest rating:

2

Not responding well to customer issue Did not fix an issue I had when trying to withdraw funds for several weeks Reviewed on: 23rd March 2025

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RCI Bank Freedom Savings Account reviews (7232)

Amazing Service

I really love this bank, the options they give are great and the detailed information is lovely. I’ve never dealt with customer service but I enjoy how easy it is to use the app and seems fairly secure. Reviewed on: 17th January 2022

Great savings account!

Amazing account with great interest received every month! Highly recommend!! Reviewed on: 17th January 2022

Freedom savings account review

This account beats most savings account interest rates. Reviewed on: 17th January 2022

Amazing

I really love having a Freedom Savings account, the interest rate is always good and it’s super easy to transfer money in and out whenever I need to. Would really recommend! Reviewed on: 17th January 2022

Highly recommended

Great customer service all round. Reviewed on: 17th January 2022

Great bank

I'm at a loss to understand all of the negative reviews. Good interest rates, good communication, easy to contact (last call I was through in around 10 seconds). Reviewed on: 11th January 2022

BEWARE of RCI BANK !!

BEWARE : DO NOT USE RCI BANK READ THEIR REVIEWS!!! ARROGANT INCOMPETENT WITH A COULDN'T CARE LESS ATTITUDE ! I applied to RCI BANK fto open an account on 3rd March. It took them to the 17th March to reply to me via email giving my account details. On the email RCI BANK stated I had 14 days from date of this email (17th March) to make a payment into my account. I called on the 24th March to make a payment only to find my account had been closed. RCI BANK ARE A DISGRACE TO THE BANKING SECTOR Reviewed on: 24th March 2021

Been trying to open a fixed rate bond for 5 weeks - still no joy !!!

Completed online application with no problems. Asked to provide additional information/documentation which was sent the same day and the original documents returned without too much delay. Waited a week to receive welcome pack and ID before contacting RCI. Have sent e-mails twice since and received automated response immediately noting that a reply will be sent within 4 days - still not had reply to either e-mail approximately 20 days since sending the first !! Appreciate that there may be difficulties due to the Covid 19 restrictions etc, but at least let people know what's going on. 14 days to pay into account way past !!!!! Is it a ploy not to pay the competitive rate promised at time of application ??? Pathetic service Reviewed on: 25th June 2020

"Your account is open, except that it's closed"

Appalling experience trying to open an account. Sent additional ID proof which didn't seem to arrive, so provided it again by email. Opening account letter said I had 14 days to make a deposit, which I did, but when I couldn't access the account I was told it was because I hadn't used it in time! Absolute rubbish service; I'll be going elsewhere. Reviewed on: 17th June 2020

Had to give it 1 star but this is 3 more than it deserves

Avoid at all costs - you will be constantly on hold and the service is poor. And this is what it's like trying to open an account, god knows what obstacles I will encounter when I need to make a withdrawal. I think this was a Martin Lewis recommendation but can't be sure. If so, you dropped the ball on this one Martin Reviewed on: 5th June 2020

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