Smart Money People Logo
Go to business site
Share this page
Link copied

RCI Bank: Freedom Savings Account reviews

View other RCI Bank products
4.88
Based on 8,740 reviews, last reviewed 2nd Feb 2026
69050% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Easy to use online banking, competitive interest rates. Easy to use online banking, competitive interest rates. Reviewed on: 2nd February 2026
chris l's avatar
chris l

Latest lowest rating:

1

Little to say as all runs smoothly, no dramas! Little to say as all runs smoothly, no dramas! Interest rates are competitive, systems easy to use. I presume customer service is good but I've hardly... Read more Reviewed on: 29th January 2026
Tony Burt's avatar
Tony Burt
Visit provider site Read all reviews Write a review

About this product

RCI Bank savings reviews can help you to find out more about life at RCI Bank. How easy is it to contact RCI Bank? And how friendly are they? Our RCI Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review RCI Bank: Freedom Savings Account now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

RCI Bank Freedom Savings Account reviews (8740)

Freedom savings account review

5
This account beats most savings account interest rates. Reviewed on: 17th January 2022
Dockeyboyt's avatar
Dockeyboyt

Amazing

5
I really love having a Freedom Savings account, the interest rate is always good and it’s super easy to transfer money in and out whenever I need to. Would really recommend! Reviewed on: 17th January 2022
Katie's avatar
Katie

Highly recommended

5
Great customer service all round. Reviewed on: 17th January 2022
Lee Hanson's avatar
Lee Hanson

Great bank

5
I'm at a loss to understand all of the negative reviews. Good interest rates, good communication, easy to contact (last call I was through in around 10 seconds). Reviewed on: 11th January 2022
Steven S's avatar
Steven S

BEWARE of RCI BANK !!

1
BEWARE : DO NOT USE RCI BANK READ THEIR REVIEWS!!! ARROGANT INCOMPETENT WITH A COULDN'T CARE LESS ATTITUDE ! I applied to RCI BANK fto open an account on 3rd March. It took them to the 17th March to reply to me via email giving my account details. On the email RCI BANK stated I had 14 days from date of this email (17th March) to make a payment into my account. I called on the 24th March to make a payment only to find my account had been closed. RCI BANK ARE A DISGRACE TO THE BANKING SECTOR Reviewed on: 24th March 2021
Charlie Gorman's avatar
Charlie Gorman

Been trying to open a fixed rate bond for 5 weeks - still no joy !!!

1
Completed online application with no problems. Asked to provide additional information/documentation which was sent the same day and the original documents returned without too much delay. Waited a week to receive welcome pack and ID before contacting RCI. Have sent e-mails twice since and received automated response immediately noting that a reply will be sent within 4 days - still not had reply to either e-mail approximately 20 days since sending the first !! Appreciate that there may be difficulties due to the Covid 19 restrictions etc, but at least let people know what's going on. 14 days to pay into account way past !!!!! Is it a ploy not to pay the competitive rate promised at time of application ??? Pathetic service Reviewed on: 25th June 2020
Alan's avatar
Alan

"Your account is open, except that it's closed"

1
Appalling experience trying to open an account. Sent additional ID proof which didn't seem to arrive, so provided it again by email. Opening account letter said I had 14 days to make a deposit, which I did, but when I couldn't access the account I was told it was because I hadn't used it in time! Absolute rubbish service; I'll be going elsewhere. Reviewed on: 17th June 2020
R Vernelle's avatar
R Vernelle

Had to give it 1 star but this is 3 more than it deserves

1
Avoid at all costs - you will be constantly on hold and the service is poor. And this is what it's like trying to open an account, god knows what obstacles I will encounter when I need to make a withdrawal. I think this was a Martin Lewis recommendation but can't be sure. If so, you dropped the ball on this one Martin Reviewed on: 5th June 2020
martin's avatar
martin

Truly awful

1
I have called them 3 times, the one hold’ time has been 52 minutes, 30 minutes, and 75 minutes. I have emailed and messaged 8 times, never received a single response. They still have £167,980 of my money which I am struggling to recover from them. DO NOT BE TEMPTED TO USE THEM Reviewed on: 19th May 2020
Norman Turner's avatar
Norman Turner

Don't do it

1
I opened an account a couple of weeks ago. Can't access the website - it doesn't recognise the ID they gave me or password. Have been trying to get through for 5 days on the phone - never get through. Have been on hold up to 60 minutes at a time. I noticed their facebook had loads of similar complaints, but today noticed all the messages have been deleted, so they are clearly moderating out their customer messages. Emailed them twice in the last week as well - still haven't had response. Emailed them on Facebook, get a 'we will call you message' but nobody calls. I am now trying to get my money back and close the account!!! Reviewed on: 18th May 2020
Ann's avatar
Ann

Review RCI Bank: Freedom Savings Account now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill