Write a review

Newsletter

Go to business site

Royal London: Personal protection insurance reviews

Name: Personal protection insurance
Rating: 2.92 (44 reviews)

View other Royal London products

2.92

Based on 44 reviews, last reviewed 6th Jun 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

36%

3 star

52%

Latest highest rating:

5

I’ve had a positive experience with Royal London lif... I’ve had a positive experience with Royal London life insurance. The process was straightforward, communication was clear, and it’s given me real peac... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

Dreadful company Life insurance claim totally ignored. All communications received the same response , to complete the online form which had already been done. Reminde... Read more Reviewed on: 6th June 2026

Read all reviews Write a review

About this product

Royal London life insurance provide a range of personal protection policies.

Choose from critical illness, life insurance and income protection policies.

Royal London personal protection insurance reviews help you find out what it’s really like to be a customer. If you’ve used Royal London before, you can also leave a review and share your experience.

Review Royal London: Personal protection insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Royal London Personal protection insurance reviews (44)

Great Product, Very Happy

Very happy with the service I have received from Royal London. Feel satisfied that my life insurance product is with them. Reviewed on: 12th September 2020

Good value policy and excellent service

I've had my life insurance with Royal London for a while. They beat other quotes and seem reliable. Reviewed on: 16th July 2020

Life insurance

Took a bit of time to assess. Very thorough Reviewed on: 16th August 2019

Life Insurance

Friendly and concise advice and easy to deal with Reviewed on: 30th July 2019

Royal London - run by Humans

I have an ISA with Royal London which was previously managed by CIS and dealing with them is a doddle over the phone. On each occasion that I've phoned them to arrange a withdrawal, the team have been super. Simple process yet crucially secure and I receive my money promptly. It's great to be able to call them and deal with actual people who are competent and courteous. Reviewed on: 23rd November 2018

Easy and Simple

Who knew life insurance could be made simple? Royal London explained everything to us and we finally got a life insurance that suited our needs. Reviewed on: 23rd September 2018

50 Plus

I have a pension with Royal London so approached them for some 50+ insurance. Great price and really easy to buy on line. Reviewed on: 29th June 2018

A Company That Cares

It took months of stress and worry to find an insurer that wouldn't penalise for mental health problems. A decent quote without belittling their potential clients. Would definitely recommend. Reviewed on: 11th February 2018

Awsome

My account was transfered to RL, and the change in customer service was amazing Reviewed on: 1st February 2018

Con.

we were made to take life assurance out with these jokers in order to secure a mortgage. later we sold the house and moved. The amount kept appearing on our statement even though the mortgage was paid off and we had moved to a different area. Eventually I rang them up and was told I haddn't paid for two months' so they'd cancelled it. I asked why they hadn't written to me as they said it was a life insurance policy. They said they'd written to the old address. Can't help thinking that they have had thousands off me for something I did not need or want but was made to have and that if they had seriously wanted to find me, i.e if it was a debt, they would have found me. Shady, not to be trusted when I see ther advert on TV it angers me all over again. No wonder people don't trust insurance companies and their products anymore. Reviewed on: 23rd August 2017

Do you have a different Royal London product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Income Protection
from Shepherds Friendly 4.13 from 24 reviews
Life Insurance
from SunLife 4.48 from 24 reviews
Life Insurance
from LV (Liverpool Victoria) 2.92 from 45 reviews

Want to see more from Royal London?

Pension
from Royal London 2.77 from 114 reviews
Stocks and shares ISA
from Royal London 0.00 from 0 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub