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Royal London: Life Insurance reviews

Name: Life Insurance
Rating: 2.78 (41 reviews)

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2.12

Based on 41 reviews, last reviewed 28th Jun 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

37%

10%

3 star

51%

Latest highest rating:

4

Life insurance Good trusted company , good value for money Reviewed on: 28th June 2025

Latest lowest rating:

1

Very Poor Service Have had a claim on a bereavement policy closed twice because of the inability of Royal London to understand the documents that I have sent to them. I... Read more Reviewed on: 21st May 2025

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About this product

At Smart Money People, we collect Royal London Life Insurance reviews from customers like you. If you're thinking of getting Royal London Life Insurance check out our reviews, or if you're an existing Royal London customer - please share your experiences with our community in order to help out others!

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Royal London Life Insurance reviews (41)

Life Insurance

Friendly and concise advice and easy to deal with Reviewed on: 30th July 2019

Royal London - run by Humans

I have an ISA with Royal London which was previously managed by CIS and dealing with them is a doddle over the phone. On each occasion that I've phoned them to arrange a withdrawal, the team have been super. Simple process yet crucially secure and I receive my money promptly. It's great to be able to call them and deal with actual people who are competent and courteous. Reviewed on: 23rd November 2018

Easy and Simple

Who knew life insurance could be made simple? Royal London explained everything to us and we finally got a life insurance that suited our needs. Reviewed on: 23rd September 2018

50 Plus

I have a pension with Royal London so approached them for some 50+ insurance. Great price and really easy to buy on line. Reviewed on: 29th June 2018

A Company That Cares

It took months of stress and worry to find an insurer that wouldn't penalise for mental health problems. A decent quote without belittling their potential clients. Would definitely recommend. Reviewed on: 11th February 2018

Awsome

My account was transfered to RL, and the change in customer service was amazing Reviewed on: 1st February 2018

Con.

we were made to take life assurance out with these jokers in order to secure a mortgage. later we sold the house and moved. The amount kept appearing on our statement even though the mortgage was paid off and we had moved to a different area. Eventually I rang them up and was told I haddn't paid for two months' so they'd cancelled it. I asked why they hadn't written to me as they said it was a life insurance policy. They said they'd written to the old address. Can't help thinking that they have had thousands off me for something I did not need or want but was made to have and that if they had seriously wanted to find me, i.e if it was a debt, they would have found me. Shady, not to be trusted when I see ther advert on TV it angers me all over again. No wonder people don't trust insurance companies and their products anymore. Reviewed on: 23rd August 2017

Does the job

Very easy to setup Better than others in the same business Reviewed on: 23rd August 2017

very pushy "consultant"

good prices, very pushy sales people Reviewed on: 5th July 2017

Life insurance

Easy and fast to set up. All done on line with no issues. Reviewed on: 4th July 2017

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