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Royal London: Life Insurance reviews

Name: Life Insurance
Rating: 2.78 (41 reviews)

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2.12

Based on 41 reviews, last reviewed 28th Jun 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

37%

10%

3 star

51%

Latest highest rating:

4

Life insurance Good trusted company , good value for money Reviewed on: 28th June 2025

Latest lowest rating:

1

Very Poor Service Have had a claim on a bereavement policy closed twice because of the inability of Royal London to understand the documents that I have sent to them. I... Read more Reviewed on: 21st May 2025

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At Smart Money People, we collect Royal London Life Insurance reviews from customers like you. If you're thinking of getting Royal London Life Insurance check out our reviews, or if you're an existing Royal London customer - please share your experiences with our community in order to help out others!

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Royal London Life Insurance reviews (41)

Not very rosy

I wish I knew a lot about what I was getting into, but I was in a rush and now am being hounded every now and then for my sugar blood reading yet the final benefit is not that rosy at, not sure it can cover funeral and leave enough for my kids to wash away their tears… Reviewed on: 23rd August 2023

Royal London

I've been with Royal London for year's the customer service team is amazing. The product is amazing value for the features Reviewed on: 22nd August 2023

ISA transfer delayed

I took out a fixed rate ISA with Leeds Building Society and placed an initial deposit, also requesting to transfer funds from RL .... Two and a half months later this has still not been actioned, RL say probably request sent to wrong address.. no LBS confirmed it was sent to the correct address, RL are just holding on to my dwindling investment, which is very bad and unlawful practice. Reviewed on: 21st June 2023

Bunch of Liars

I have an ISA account with Royal London and 8 weeks ago requestered a withdrawal to pay for some home improvements. after loads of hassle off them I am still waiting for MY money to be sent to me.Worst company I have ever dealt with, loads of lies and misinformation. Do not use this companies services as you will only regret it further down the line. Incompetent does not cover it. Reviewed on: 1st June 2023

Very bad company to deal with when it comes to claim matters

This is with regards to the Income Protection plan we have taken back in 2020. My wife was speaking with a member of staff from Royal London. I understand GP has provide report with incorrect date on it and my wife confirmed them that she will be speaking with GP and revert back to Royal London with correct report. In meantime, what I understand that the member of staff was very rude while speaking with my wife and sounds very unprofessional way of dealing with customers when it comes of claim time. The member of staff has also sent out the claim rejection email and cancelled full plan despite we telling him that we will be in touch with them to provide correct report. This itself gives indication that the member of staff has been tasked to reject claims instantly without giving an opportunity for claimant to provide required information. Based on this in my opinion Royal London insurance company is very unprofessional & bad company to deal with. There is no respect for customers and only thing we can expect is rude, unprofessional way of communication and giving decision on claim without listening to claimant. I would not recommend anyone to go for insurance company like Royal London Reviewed on: 31st August 2022

Very helpful company

Any communication with them very good Reviewed on: 8th October 2021

Good solid company to save with

Great company who have helped me to save a little nest-egg for the future. Reviewed on: 18th September 2020

Great Product, Very Happy

Very happy with the service I have received from Royal London. Feel satisfied that my life insurance product is with them. Reviewed on: 12th September 2020

Good value policy and excellent service

I've had my life insurance with Royal London for a while. They beat other quotes and seem reliable. Reviewed on: 16th July 2020

Life insurance

Took a bit of time to assess. Very thorough Reviewed on: 16th August 2019

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