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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (979 reviews)

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4.66

Based on 979 reviews, last reviewed 21st Mar 2026

30% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Saffron very efficient. Saffron very efficient. Responded to phone calls quickly. The assistance given by Anne Sleeper was excellent Reviewed on: 21st March 2026

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (979)

Great customer service.

Great customer service. Always polite and friendly and always very personable and professional. Reviewed on: 11th August 2025

The staff has been very helpful everytime I’ve called

The staff has been very helpful everytime I’ve called Reviewed on: 11th August 2025

Truly outstanding

I cannot recommend Saffron highly enough. Every team member I’ve interacted with across various departments has been consistently friendly and efficient; however my recent experience with Lisa was exceptional. She went above and beyond to help with my complex situation, and her expertise, care and professionalism resulted in an outcome that far exceeded my expectations. Fantastic service! Reviewed on: 9th August 2025

Kimberley wallet was excellent and so informative an...

Kimberley wallet was excellent and so informative and friendly. Wonderful experience! Reviewed on: 8th August 2025

Very helpful lady that I spoke to and I got the answ...

Very helpful lady that I spoke to and I got the answers I needed for my call. Thank you Kim Reviewed on: 8th August 2025

Superb service through the whole process.

Leon Walker. His help and communication was exceptional. Precise . Straightforward. Responsive.The experience made me feel I was his only client.Polite and Professional.Made the whole process enjoyable.Well done to him. Reviewed on: 7th August 2025

Very friendly, informative, and knowledgeable

Very friendly, informative, and knowledgeable Reviewed on: 7th August 2025

Everyone that we spoke with has been extremely helpful.

Everyone that we spoke with has been extremely helpful. Reviewed on: 4th August 2025

A lady called Kim dealt with my enquiry very efficie...

A lady called Kim dealt with my enquiry very efficiently. Reviewed on: 4th August 2025

They are very approachable, and 'normal" in a world...

They are very approachable, and 'normal" in a world of complicated company speak.. . I will be moving all my properties to Saffrons. I find them very straightforward Reviewed on: 1st August 2025

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