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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Lisa was a breath of fresh air.

Lisa was a breath of fresh air. Courteous and professional and got the job done. Reviewed on: 28th October 2025

Extra helpful mortgage support

Lisa in mortgages was extra helpful and patiently guided me through my online registration. Really reassuring and knowledgeable. Reviewed on: 27th October 2025

Good Customer Service.

Good Customer Service. Well communicated. Reviewed on: 27th October 2025

Brilliant service

Brilliant service, very helpful and polite customer service. Reviewed on: 23rd October 2025

Brilliant advisor

Lisa was patient and helpful throughout the call and process Reviewed on: 22nd October 2025

easy switch

The switch was very easy. The communication was clear. Reviewed on: 21st October 2025

I spoke with Kim from retentions today, she was frie...

I spoke with Kim from retentions today, she was friendly professional and very helpful. I got my queries answered quickly and efficiently with ease. excellent customer service Reviewed on: 20th October 2025

Fast and friendly no unnecessary forms to fill out

Fast and friendly no unnecessary forms to fill out Reviewed on: 20th October 2025

Quick response Ann was kind and helpful.

Quick response Ann was kind and helpful. She went over and above to resolve my query Reviewed on: 17th October 2025

great customer service .

great customer service ..nice speaking to a human who had all the information and was keen to help Reviewed on: 16th October 2025

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