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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

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Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

A quicker response

A quicker response in answering the call than I remember - well done! The person I spoke to was very helpful. Reviewed on: 12th November 2025

Prompt service and accessible draw down on loan was...

Prompt service and accessible draw down on loan was relatively easy Reviewed on: 11th November 2025

Rapid and clear service when discussing new products

Rapid and clear service when discussing new products Reviewed on: 8th November 2025

Anne was truly amazing.

Anne was truly amazing. The customer service team were on an away day and I needed to check an amount had been transferred out for my deposit on a house. It was very urgent. She found out the necessary information in quick time. Reviewed on: 6th November 2025

Brilliant customer service

Brilliant customer service could do any more to help Reviewed on: 3rd November 2025

Self Build Challenges

We have faced some challenging times recently on our self build project, but the mortgage officer Lisa and Retentions advisor Kim have always offered words of support and encouragement, whilst dealing with or financial requirements in a totally professional manner. Communication has been great and when they say they will call back, they do, every time. Thank you very much Reviewed on: 31st October 2025

Extremely helpful, supportive and knowledgeable.

Leon was patient, knowledgable and extremely supportive of my application with Saffron. He talked me through every step of the application, answered all questions and was helpful the whole time. He’s an asset to the team, I feel genuinely far more knowledgable about mortgages/remortgages due to Leon’s wise words, patient manner and knowledge. Reviewed on: 30th October 2025

Good clear explaination of my options

Good clear explaination of my options Reviewed on: 30th October 2025

Good customer service.

Good customer service. Gave me all the information I needed efficiently. Kim was very friendly, informative and personable. Reviewed on: 29th October 2025

I applied for Consent to Let my property.

I applied for Consent to Let my property. I had anticipated it to be a hard process, but I was so pleased with the quick, responsive, professional service I received from Saffron and especially my contact, Lisa. Reviewed on: 29th October 2025

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