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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (979 reviews)

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4.66

Based on 979 reviews, last reviewed 21st Mar 2026

32% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Saffron very efficient. Saffron very efficient. Responded to phone calls quickly. The assistance given by Anne Sleeper was excellent Reviewed on: 21st March 2026

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (979)

Great service

Lisa was friendly and informative my call was answered quickly Reviewed on: 21st August 2025

Very efficient and friendly service.

Very efficient and friendly service. Reviewed on: 20th August 2025

High service delivery

My query was dealt with in a professional manner Reviewed on: 20th August 2025

Perfect advisor for an introduction

Rosanna was a perfect advisor in the first instance. Spoke very eloquently, with clarity and I did not feel rushed and nothing was too difficult. The information that was required by me was not only clearly identified, but she advised when and at what stage I would require the data so I did not feel overwhelmed to correlate a folder of Statements instantly. Reviewed on: 19th August 2025

Helpful, friendly, professional

Lisa was very helpful, friendly, professional and authentic. She helped me very quickly and it was a pleasure talking to her. Reviewed on: 19th August 2025

Always really helpful whoever I speak to, make thing...

Always really helpful whoever I speak to, make things clear and straight forward and always get a resolution to any queries. Reviewed on: 18th August 2025

Extremely helpful, clear and personable

Extremely helpful, clear and personable Reviewed on: 18th August 2025

Very friendly, gave clear advice and helped me under...

Very friendly, gave clear advice and helped me understand the remortgage process Reviewed on: 14th August 2025

Very helpful phone call with Anne

Very helpful phone call with Anne Reviewed on: 14th August 2025

Self build finance review

Everyone was very pleasant to interact with throughout. The setup process for our self build finance was quite prolonged but in the end quite reasonable. The whole service team once we were up and running were excellent, helpful and responsive, particularly Lisa Howard. Reviewed on: 14th August 2025

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