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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Lisa was fabulous and explained all the complicated...

Lisa was fabulous and explained all the complicated stuff so well Reviewed on: 1st December 2025

Thank you Lisa

I spoke with Lisa Howard about an issue I was having, she was on the case, gave me the answers I need instantly. A credit to the team. Thanks Lisa Reviewed on: 27th November 2025

Information request

I received all the information that I required to make an informed decision Reviewed on: 27th November 2025

Anne was super friendly and really helpful

Anne was super friendly and really helpful Reviewed on: 26th November 2025

The customer service is always exceptional.

The customer service is always exceptional. Lovely people who go out of their way to support their customers. Reviewed on: 24th November 2025

Lisa was great and really helpful

Lisa was great and really helpful Reviewed on: 20th November 2025

Good Support

Answered quickly and gave me the result I required. Professional and Friendly. Reviewed on: 20th November 2025

Kim explained everything very clearly.

Kim explained everything very clearly. Reviewed on: 19th November 2025

Mortgage retention advice

My adviser, Kim, was clear and informative. She was unfailingly patient and willing, both to answer my questions and to repeat important points. She never rushed but remained consistently professional but always friendly. Reviewed on: 17th November 2025

I have power of Attorney for my mom and i found all...

I have power of Attorney for my mom and i found all the staff i spoke to helpful and informative when sorting out her recent mortgage product switch Reviewed on: 14th November 2025

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