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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (1031 reviews)

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4.68

Based on 1,031 reviews, last reviewed 11th May 2026

13% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

4

Kim was a pleasure to deal Kim was a pleasure to deal with although initially I was a tad confused : maybe I did not express what I was stating clearly enough? But we got there ... Read more Reviewed on: 11th May 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1031)

Today's Call with Kim was Excellent.

Today's Call with Kim was Excellent. I received all information I needed for the product switch. Reviewed on: 22nd September 2025

Happy Customer !

It was nice to speak to the same person that I had received correspondence from several months ago, especially as I had been happy with the information that she had previously given me and knew that she provided good customer service Reviewed on: 21st September 2025

Excellent costumer service

Kim was very friendly and she gave an advice taking into account all of my concern Reviewed on: 19th September 2025

Self Build Mortgage

The product I needed was very niche. It wasn’t easy to apply, but once we had been accepted the product and service have been excellent. It has been easy to drawdown. The customer service also feels very personal.. Reviewed on: 18th September 2025

Excellent service from Kim Willett.

I spoke with Kim Willett. The service was excellent and she walked me through the process answering my questions and providing all of the advice and guidance required. Reviewed on: 18th September 2025

I spoke to Anne Sleeper today who provide an excelle...

I spoke to Anne Sleeper today who provide an excellent explanation of my overpayment options at the end of the current mortgage product. Anne also confirmed the options via email after the call ended. Reviewed on: 17th September 2025

Contact to amend email details.

Contact to amend email details. Anne was very helpful, polite and professional. Excellent communication and interpersonal skills. Thank you. Reviewed on: 17th September 2025

Customer Service not same as products

Your customer service and your products are two very different experiences. The lady I spoke with was clear, helpful, and professional. However, I wouldn’t recommend your products based on the outrageous rates Reviewed on: 17th September 2025

Pleasant polite and efficient

Lady i spoke to was pleasant and polite and handled my request efficiently Reviewed on: 17th September 2025

Always amazing service so helpful

Always amazing service so helpful Reviewed on: 17th September 2025

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