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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (979 reviews)

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4.66

Based on 979 reviews, last reviewed 21st Mar 2026

30% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Saffron very efficient. Saffron very efficient. Responded to phone calls quickly. The assistance given by Anne Sleeper was excellent Reviewed on: 21st March 2026

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (979)

Kim Willett was fantastic!

Kim Willett was fantastic! It’s so lovely and reassuring to speak with someone who is truly helpful. Kim answered all my questions and made the process simple & stress free! Reviewed on: 31st July 2025

No issues and very easy.

No issues and very easy. And quick to answer the phone Reviewed on: 30th July 2025

Kim Willett most helpful on this occasions.

Kim Willett most helpful on this occasions. Would prefer to see more mortgage products without redemption penalties. Our original application process, some while back now, was extremely long winded and tedious. Reviewed on: 30th July 2025

The person on the phone was polite and helpful and c...

The person on the phone was polite and helpful and clear - I'm only sorry I didn't get her name. Reviewed on: 28th July 2025

Positive experience all around

I had an extremely pleasant and constructive experience with Lisa Howard this morning. I found her to be understanding and get we got to the root cause efficiently. Reviewed on: 28th July 2025

Really simple and positive customer experience.

Really simple and positive customer experience. None of the endless hoops jumping through with the big banks. Got what I needed quickly. Thanks for the help Saffron. Reviewed on: 24th July 2025

Great and engaging customer service and connected th...

Great and engaging customer service and connected through very fast Reviewed on: 24th July 2025

Great service

I spoke to Lisa to organise my product switch she was really helpful and friendly! she made sure my query was answered and ensured I didnt have anything else I needed to know before ending the call. Reviewed on: 24th July 2025

The staff in the Retentions Team are very professional

The staff in the Retentions Team are very professional and do what they can to ensure the customer is provided with the best mortgage terms possible. Reviewed on: 23rd July 2025

Helpful, supportive and professional

I spoke to Lisa who was incredibly helpful, supportive and professional. A credit to the company. Reviewed on: 23rd July 2025

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