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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Mortgage Retention

We ported our mortgage to a new property and had Leon to help us through the process. The move wasn't straightforward and we had to extend the deadline twice due to sales falling through. Leon helped us through what was an extremely stressful time. Reviewed on: 2nd October 2025

Amazing service

Really happy with the service I would recommend them to friends Reviewed on: 2nd October 2025

Very pleasant, user friendly, helpful, considerate.

Very pleasant, user friendly, helpful, considerate. clear. Reviewed on: 2nd October 2025

customer service

Overall efficient customer service Reviewed on: 2nd October 2025

The colleague from customer service I spoke with was...

The colleague from customer service I spoke with was very helpful in addressing my query. Lisa, in particular, delivered exceptional customer service and went above and beyond. Reviewed on: 2nd October 2025

Was it very pleasant customer service experience,

Was it very pleasant customer service experience, Reviewed on: 2nd October 2025

Excellent support re mortgage .

Excellent support today redeeming the mortgage. Happy with service and value through the mortgage period. Very good customer service. Reviewed on: 1st October 2025

Excellent support with remortgage opportunity

Excellent support with remortgage opportunity Reviewed on: 1st October 2025

Today Rosanna was extremely helpful and informative...

Today Rosanna was extremely helpful and informative regarding the process moving forward should we wish to apply for an extension to our self build draw down. This has helped us in choosing the best option should we require an additional sum of money to complete the build to our standards. However, the process itself seems rather drawn out and extensive for such a minimal amount considering the LTV% but i appreciate each BS has differing processes. Reviewed on: 30th September 2025

Wonderful customer service with very helpful informa...

Wonderful customer service with very helpful information. Reviewed on: 29th September 2025

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