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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (1031 reviews)

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4.68

Based on 1,031 reviews, last reviewed 11th May 2026

13% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

4

Kim was a pleasure to deal Kim was a pleasure to deal with although initially I was a tad confused : maybe I did not express what I was stating clearly enough? But we got there ... Read more Reviewed on: 11th May 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1031)

quick phone response.

quick phone response. asnwered question with 2 miutes Reviewed on: 29th August 2025

The mortgage customer service team and u/writing tea...

The mortgage customer service team and u/writing teams have been simply superb - they have made our engagement stress free and simple - exactly the way I needed it to be - hats off to them - well done Reviewed on: 28th August 2025

Communicating and helpful

clear in communicating the steps and extremely helpful and supportive through out the self build process Reviewed on: 28th August 2025

Leon in the Retention department was very helpful, c...

Leon in the Retention department was very helpful, clear and informative. Reviewed on: 28th August 2025

Fantastic Customer Service.

Fantastic response, didn’t wait long. Amazing customer service. Reviewed on: 28th August 2025

Great Customer Service, Poor Rates & Retention Produ...

Great Customer Service, Poor Rates & Retention Products For Existing Customers Reviewed on: 28th August 2025

They have been very informative and helpful.

They have been very informative and helpful. In particular Lisa Howard as my mortgage officer. Very responsive. Reviewed on: 27th August 2025

Lisa was the best adviser I have ever spoken to

Lisa was the best adviser I have ever spoken to at a bank/building society- she was kind, helpful and polite. WHAT A STAR. Reviewed on: 27th August 2025

Lisa was very helpful with my mortgage enquiry.

Lisa was very helpful with my mortgage enquiry. It’s always refreshing to deal with a company that still has good customer service. Reviewed on: 27th August 2025

Easy to contact, staff always helpful

Easy to contact, staff always helpful Reviewed on: 26th August 2025

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