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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.83 (6777 reviews)

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4.83

Based on 6,774 reviews, last reviewed 15th Jun 2026

47% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Highly satisfied! Highly satisfied! I was served by Ruby in the Colchester branch but everyone in the Colchester branch is always happy to help. Reviewed on: 15th June 2026

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Latest lowest rating:

2

Poor app. Poor app. Inaccessible, no updates regarding a fix except for a message on their website which has remained unchanged for well over a week. Reviewed on: 29th May 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6777)

Excellent customer service.

I've always found that Saffron staff deliver excellent customer service, clearly, helpfully and courteously, and that tradition was continued today in my webchat with Lewis Hemingway. i got in touch as I didn't get a reminder when my Bond was due to mature in December 25, so had to ask Lewis to arrange transfer of my savings to a new Fixed Loyalty Bond. Reviewed on: 2nd January 2026

the personal touch

I Had some queries about some savings accounts and Zoe was able to help with these. Setting up an online account didn;t go so well but this was partly my fault. It was also New Year's Eve. Reviewed on: 31st December 2025

I wanted to open a one year bond before the end of t...

I wanted to open a one year bond before the end of the year Reviewed on: 31st December 2025

Savings update

Zoe was very helpful, kind and considerate and explained everything I needed to know. Reviewed on: 30th December 2025

Helpful and friendly

I've had a savings account with Saffron for several years. It works well, the interest rate is competitive, and on the relatively few occasions I've needed to speak to someone they are helpful and friendly and get things done quickly. Reviewed on: 29th December 2025

I went into Royston branch to give maturity instruct...

I went into Royston branch to give maturity instructions for myself and my wife. Reviewed on: 29th December 2025

Regular saver is maturing

Regular saver is maturing and wanted confirm continuation of this account for 2026. Zoe was very helpful and explained every step. Thank you. Reviewed on: 29th December 2025

Saffron Walden Online Community Saver account

Russell and Sarah were wonderfully helpful when I opened a savings account on behalf of a charity. They made the process smooth and I would highly recommend. Reviewed on: 29th December 2025

Zoe was extremely helpful & professional!

Zoe was extremely helpful & professional! My requests were dealt with exactly as I'd hoped. Thank you very much. Reviewed on: 29th December 2025

Great service helpful and friendly

Great service helpful and friendly Reviewed on: 24th December 2025

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