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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.76 (6329 reviews)

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4.76

Based on 6,329 reviews, last reviewed 21st Mar 2026

93% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

83%

10%

Latest highest rating:

5

Lucy explained my account to me, decided to withdraw... Lucy explained my account to me, decided to withdraw from my other account instead due to the penalty, Lucy also took the time to explain other accoun... Read more Reviewed on: 21st March 2026

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Latest lowest rating:

1

There wasn't 'normal' online servicing of the saving... There wasn't 'normal' online servicing of the savings account available. Reviewed on: 15th February 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6329)

Excellent staff

Only dealings I have are with in branch staff and they have always been polite and very helpful. Reviewed on: 28th October 2024

Excellent interest rates.

Excellent interest rates. Always very helpful with queries. Reviewed on: 28th October 2024

Good customer rewards and easy to open accounts

Good customer rewards and easy to open accounts Reviewed on: 28th October 2024

Savings Account Advice

Enquired about savings accounts and got all the information I needed to make an informed decision. Reviewed on: 28th October 2024

Need more staff...

One customer in front of me, at the counter when I entered. 30 minutes before I was finished..Only one person dealing with customers....supervised as only a new starter. Reviewed on: 28th October 2024

Unclear email instructions.

You sent me an email to say that my ISA was about to mature. I decided to act promptly and tried to give maturity instructions on line. Had problems logging in and phoned you, helpful lady got the problem resolved, but still no box for maturity instruction. Phoned again and was told that you can not give online instruction until 14 days before maturity, but this was not stated in the email. Then transferred and was (hopefully) able to give instruction on the phone. Needs a bit of a tidy up. Reviewed on: 28th October 2024

Very happy to help!

I went in to local branch with an enquiry and was greeted promptly and efficiently helped to resolve my enquiry to a successful conclusion. I left fully updated and having updated my savings account to a higher saving rate and much clearer on how I can save and access the account going forward. Reviewed on: 28th October 2024

Easy to communicate with the company.

Easy to communicate with the company. I do follow the interest rates and pick the highest. You do well for regular savers but ghave not yet been number one at the time i want to open or transfer an ISA. Reviewed on: 28th October 2024

I was unable to locate the maturity manager online

I was unable to locate the maturity manager online so ended up sending a series of messages to give my instructions. Responses were prompt, but would have preferred to be shown the options and make my choice in one login session. It would also have helped to be pointed towards the members only account. I found out about it by chance. Reviewed on: 28th October 2024

Local convenience abd good value

You have a branch not far from where I live (the one on Market Hill Royston), so it's easy to pop in; some of your products offer good rates for savers so are worth taking up. It's just pure laziness, why go to Timbuctu if I can shop in Royston. Reviewed on: 24th October 2024

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