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Saffron Building Society: Savings reviews

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4.47
Based on 3,468 reviews, last reviewed 31st Oct 2024
100% increase in 5 star reviews
in the past 90 days
43% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
75%
See only 4 star reviews
13%
See only 3 star reviews
5%
See only 2 star reviews
3%
See only 1 star reviews
4%

Latest highest rating:

5

Excellent Customer service at Colchester Fantastic customer service at Colchester Reviewed on: 31st October 2024
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Latest lowest rating:

1

Need more staff... One customer in front of me, at the counter when I entered. 30 minutes before I was finished..Only one person dealing with customers....supervised as... Read more Reviewed on: 28th October 2024
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Mel L
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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (3468)

Savings Review

4
It was nice to speak to a person. She was helpful and friendly. Reviewed on: 14th December 2020
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Saffron Member

Savings Review

3
It was Ok generally but on one day I waited on the phone for ten minutes and then gave up. Otherwise telephone answered reasonably quickly. However on every call I had to listen to the same automated message which lasted around 1.5 min !! Reviewed on: 14th December 2020
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Saffron Member

Savings Review

5
Usually go into Colchester branch where service has always been excellant. Reviewed on: 14th December 2020
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Saffron Member

Savings Review

2
The agent was friendly but the time frame to provide online access was totally unacceptable. Reviewed on: 14th December 2020
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Saffron Member

Savings Review

5
Professional, friendly, knowledgeable and wonderful to deal with. 5-star customer service, as I have definitely come to expect from Saffron Building Society. Reviewed on: 14th December 2020
Saffron Member's avatar
Saffron Member

Savings Review

5
Telephone contact with Saffron Customer Service has been prompt and with courteous staff. Branch staff helpful and courteous during difficult times. Good to have access to the branch at the moment. Reviewed on: 14th December 2020
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Saffron Member

Savings Review

5
Can’t remember her name but everyone is always helpful and the service is always good and friendly. Reviewed on: 8th December 2020
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Saffron Member

Savings Review

5
The girl that I spoke to was able to access our instructions and open a 12 month saver Reviewed on: 8th December 2020
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Saffron Member

Savings Review

1
I'm happy to accept that preferring local mutuals to international banks might mean lower quality of service. There were however a few features that were unacceptable at any level i.e. I've just started and run out of 240 chars. Reviewed on: 7th December 2020
Saffron Member's avatar
Saffron Member

Savings Review

5
takes MUCH TOO LONG to get someone to answer however once you get to speak to some one usually get reason for call sorted Reviewed on: 7th December 2020
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Saffron Member

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