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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.7 (6193 reviews)

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4.75

Based on 6,193 reviews, last reviewed 21st Feb 2026

109% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

83%

10%

Latest highest rating:

5

Prompt, informative, polite. Prompt, informative, polite. I called with one minute to go before the weekend and I was still treated with respect and given good advice. I was not... Read more Reviewed on: 21st February 2026

Latest lowest rating:

1

There wasn't 'normal' online servicing of the saving... There wasn't 'normal' online servicing of the savings account available. Reviewed on: 15th February 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6193)

Rigid application of rules

Rigid application of rules without really understanding the effect of that decision on customer Reviewed on: 15th January 2024

Efficient and with no problems in transferring from...

Efficient and with no problems in transferring from my account Reviewed on: 15th January 2024

A few issues

I wanted to open a savings account but they can't accept money from a bank card over the phone, unlike the Cambridge. Also not recognised as a payee by my bank HSBC so account not opened unfortunately. Staff very helpful and friendly but...... Reviewed on: 15th January 2024

Professional, friendly staff

The staff I deal with are always friendly, helpful & professional. Reviewed on: 15th January 2024

Friendly and helpful staff.

Friendly and helpful staff. Website was easy to use, now less so following upgrade. Has some good savings products. Does reward loyal members. Can't comment re mortgages. Reviewed on: 15th January 2024

Poor service

I couldn't log on because of changes in your system. Temporary passwords sent out are unnecessarily complicated and difficult to read with many special characters.Saffron ask for feedback but then ignore it Reviewed on: 15th January 2024

Cashier at Bishop’s Stortford was very helpful expl...

Cashier at Bishop’s Stortford was very helpful explaining the pros and cons of the various children’s savings products that you currently offer. This clarified the options open to me to make regular monthly deposits for my grandchildren. Reviewed on: 15th January 2024

Its not easy withdrawing monies from matured account

Its not easy withdrawing monies from matured account Reviewed on: 15th January 2024

Savings rates

I checked savings rates but went elsewhere to achieve higher rates Reviewed on: 15th January 2024

Had to report a bereavement.

Had to report a bereavement. Asked what I needed to do. The agent was sympathetic without being OTT which I appreciated. She then proceeded to ask the right questions to provide the right answers. She said she would send the required paperwork and guide on what was needed to be done. Everything arrived in the post 2 days later. Simple to understand and follow. First class service which has helped keep my worries to a minimum. Well done all round Reviewed on: 15th January 2024

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