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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.77 (6632 reviews)

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4.77

Based on 6,632 reviews, last reviewed 13th May 2026

33% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Staff always pleasant. Staff always pleasant. It’s a pleasure to pop in and is very conveniently located in Bishops Stortford shopping area. Reviewed on: 13th May 2026

Latest lowest rating:

2

Saving for the future Good products but poor rates over a number of years after being top Reviewed on: 21st April 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6632)

Very dissapointed with notice account savings rate.

Very dissapointed with notice account savings rate. I opened an 90 day account and almost immediatley the rate dropped to less than a normal savings account with you. Reviewed on: 11th March 2024

Customer service

Very efficient and very helpful! Reviewed on: 11th March 2024

Brilliant service nothing but praise for your staff.

Brilliant service nothing but praise for your staff. Reviewed on: 11th March 2024

Lovely people in the office.

Lovely people in the office. Local branch. Busy office, good to see. Office possibly needs a bit of a face lift, in the near future.. staff did what they said they would in the timescales hoven Reviewed on: 11th March 2024

Staff very helpful and friendly and don't have to wa...

Staff very helpful and friendly and don't have to wait long as plenty of staff available Reviewed on: 11th March 2024

Ease of change

A very helpful assistant in the bank. Reviewed on: 11th March 2024

Poor experience in branch.

Poor experience in branch. They seem inadequately trained in proceedures resulting in numerous visits to Bishops Stortford branch and calls to your head office to obtain desired transactions. Frustrating and unnecessary waste of time Reviewed on: 11th March 2024

Good range of savings products, easy access, regular...

Good range of savings products, easy access, regular monthly, fixed long term and basic. Excellent savings rates. Reviewed on: 11th March 2024

Very good counter service, personable staff.

Very good counter service, personable staff. Had to wait as only two operatives but there are only two counters in my branch! Reviewed on: 11th March 2024

Poor Customer Attitude shown by Saffron BS

I had a Regular Savings account that was about to mature and needed to log on to the account to provide reinvestment instructions. However the Saffron website would not accept my user number or password. So I emailed Saffron on 21 Feb, explaining the problem and asking for help. Member Representative Priya Heer responded next day with a rather curt email saying that they couldn’t go into specifics but I already had online access so I shouldn’t be having any problem. This was completely unhelpful for me. I replied on 22 Feb elaborating on my online access problem and asking if anyone at Saffron might be able to help. On 26 Feb I received another blunt and unhelpful response, this time from Member Representative Narina Pridmore. Given the content and tone of the communications from Heer & Pridmore I was moved to closing my accounts with Saffron and taking my custom elsewhere. However I then received another Saffron email on 26 Feb, this time from Member Representative Jean-Paul Baya. At last someone had actually taken the time to actually read my communications and understand what my problem was. Mr Baya was apologetic and explained that Saffron had recently changed its password requirements, so that I needed to create a new password using a temporary one which he arranged to be sent to me separately. This resolved the matter completely and my online access was restored. Why couldn’t the other two Member Representatives have done this, and shown the same customer-facing attitude? Reviewed on: 7th March 2024

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