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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.83 (6712 reviews)

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4.83

Based on 6,712 reviews, last reviewed 4th Jun 2026

47% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Tina was very knowledgeable and helpful in Haverhill... Tina was very knowledgeable and helpful in Haverhill branch Reviewed on: 4th June 2026

Verified source

Latest lowest rating:

2

Poor app. Poor app. Inaccessible, no updates regarding a fix except for a message on their website which has remained unchanged for well over a week. Reviewed on: 29th May 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6712)

online application not easy compared to others, no i...

online application not easy compared to others, no info given on user id that i saw but Chat sorted it very quickly, now to try to move my ISA, normally all covered in primary application Reviewed on: 28th March 2026

Great building society

Great customer service helpful people Reviewed on: 27th March 2026

customer service excellent helpful supp...

customer service excellent advisor very helpful support and professional service definitely 100 percent glad we moved our savings to you Reviewed on: 27th March 2026

Part of a family

Everything about Saffron BS is very good. In my experience Customers are treated very well. There is good general contact with members. You almost feel part of a family. Reviewed on: 27th March 2026

Helpful and lovely customer service

Florrie Gray was super lovely and helpful - answered all my questions clearly and in a timely manner. Thank you! Reviewed on: 27th March 2026

Natalie was fantastic today, great knowledge, person...

Natalie was fantastic today, great knowledge, personable, polite & efficient - she made the whole experience stress free……thank you Reviewed on: 26th March 2026

Help from Sophia with a problem doing something online.

I was having a problem doing something online. Decided to phone for help and Sophia Nuttall could not have been more helpful and patient. Have been with Saffron for quite a long time and have always for their team in Ware and on the phone excellent. Reviewed on: 26th March 2026

Friendly, approachable, informative and open most days!

This building society is open most days and accessible. I am able to speak to a Saffron walden building society staff member in person. They are always friendly, patient and know their products. Prompt and efficient. I love this building society and it gives good interest rates. Reviewed on: 26th March 2026

Staff always helpful and friendly.

Staff always helpful and friendly. They always check that you have no further questions while you are in the branch. Reviewed on: 26th March 2026

To Zoe at Saffron Building Society

I spoke with Zoe who l found to be wonderful made me feel like your No 1 person. Zoe was friendly, professional and very easy to talk to and explained everything. Zoe called me back exactly as she said she would even outside her working hours.....well done Zoe and Saffron Building Society. Thank you all Reviewed on: 26th March 2026

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