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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.57 (3802 reviews)

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4.52

Based on 3,802 reviews, last reviewed 11th Feb 2025

11% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

78%

12%

Latest highest rating:

5

Polite, helpful and knowledgable staff The lady who took my call was very knowledgeable and extremely helpful and went above and beyond to help me today with my problem. Was no difficulties... Read more Reviewed on: 11th February 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (3802)

Transfer

I called to transfer some money, excellent service and straightaway.. Would it be possible to have this option in the Saffron app? Reviewed on: 21st October 2024

Quick and easy to deal with

Quick to answer my calls and efficient and knowledgeable staff. Reviewed on: 21st October 2024

Took just over 2 months to set up a bank account, li...

Took just over 2 months to set up a bank account, little communication and would have to chase up every week as each call I was on for a problem or seeing what stage they are at they said it will be solved within the week which it was not. However everyone who I spoke to were always lovely and helpful. Reviewed on: 21st October 2024

Excellent customer service

Called to ask about setting up Saffron as a payee on our bank account. The lady I spoke to explained very clearly. Reviewed on: 21st October 2024

SAJ New Account .

Opened new account online everything went like clockwork no issues at all Reviewed on: 21st October 2024

Customer Services

The Customer Services Representative was very helpful and attempted to point me in the right direction. He advised on a particular type of service which I had not really considered - free advice from a Pensions Advisor - one of Saffron's Representatives. Reviewed on: 21st October 2024

Saffron BS Savings

I have been with Saffron BS a number of years now. Staff are always pleasant and helpful, interest rates are competitive and loyalty is rewarded. Reviewed on: 21st October 2024

Good knowledgeable staff.

Good knowledgeable staff especially considering was under training. Competitive rate of interest. Reviewed on: 21st October 2024

Staff response / call handling is A1

Staff response and call handling is the best I've seen - you empower your staff and they are confident, helpful and staightforward. Your hepline works well, with no appreciable delay in reaching a human. The only reason you are not 10/10 is that your system is ultra-secure to the point that it is very easy for infrequent users (like me) to get locked out. It's happened two or three times in the past 5 or 6 years, but I only check your account about twice a year - because you are useful for cash I won't need for a while. As I deliberately spread this kind of cash out between a parcel of providers you might even get more in future as my parcel is shrinking with the Tesco & Virgin amalgamations & i'll need to balance it out again once the dust settles. Reviewed on: 21st October 2024

Very helpful answered all my questions.

Very helpful answered all my questions. Very informative and professional. Reviewed on: 21st October 2024

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