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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.84 (7210 reviews)

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4.84

Based on 7,210 reviews, last reviewed 19th Aug 2026

18% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Online chat with Angelina. Did the online chat with Angelina. I had managed to forget my memorable word (doh). She sent me the link, helped me to get logged in. She then changed... Read more Reviewed on: 19th August 2026

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Latest lowest rating:

1

Cassie and Kendra Had many deposits for my children's accounts today. Saffron makes the whole process so easy, and Kendra and Cassie are always welcoming and make the e... Read more Reviewed on: 2nd July 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Awards

Best building society savings provider 2026

Awarded to the building society rated highest in customer reviews for its savings accounts.

Saffron Building Society Savings reviews (7212)

They forgot to process my application.

They forgot to process my application. I had to ring in after a month of not hearing anything to get it sorted Reviewed on: 5th August 2024

Good Customer Experience

Spoke to two people, both really helpful and went the extra mile. Pleasure to talk to Reviewed on: 5th August 2024

Very helpful and friendly staff.

Very helpful and friendly staff...Excellent service ! Reviewed on: 25th July 2024

Nice assistant.

Nice assistant. Polite. Managed to do what I wanted to do on the day Reviewed on: 23rd July 2024

Saving into a savings account...

It wasn't clear at first about paying into my savings account. There was a push to do it by online banking which I don't do. Having given my bank details on line and the amount I wanted to save each month I found that I had to fill in a direct debit form and send it to my bank. I discovered this when I had an email and later a letter to say I hadn't placed any money in my new savings account. I expected you to this automatically. I had to search your web site to find the direct debit form I needed to get the ball rolling. Option to pay by sending a direct debit form to a bank I felt was hidden. Please remember that there are some of else who don't do online or telephone banking. Reviewed on: 23rd July 2024

Excellent Telephone Staff

I phoned your staff re my expired savings account and your lady did everything I requested in a helpful and friendly way Reviewed on: 23rd July 2024

Amazing Customer Service!!

Everyone I speak to are always so helpful and friendly! Reviewed on: 23rd July 2024

Friendly Staff

Staff in the Bishop's Stortford branch are always friendly and efficient. What more can you say Reviewed on: 23rd July 2024

Would have been easier to set up in branch

Pleased with the end result but it took some extra time in setting up the account as I ended up having to go into branch even though I have other accounts with yourselves. Reviewed on: 23rd July 2024

Call professionally handled by friendly knowledgeabl...

Call professionally handled by friendly knowledgeable person Reviewed on: 23rd July 2024

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