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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.83 (6712 reviews)

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4.83

Based on 6,712 reviews, last reviewed 4th Jun 2026

48% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Tina was very knowledgeable and helpful in Haverhill... Tina was very knowledgeable and helpful in Haverhill branch Reviewed on: 4th June 2026

Verified source

Latest lowest rating:

2

Poor app. Poor app. Inaccessible, no updates regarding a fix except for a message on their website which has remained unchanged for well over a week. Reviewed on: 29th May 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6712)

Very helpful and informative at Haverhill branch wit...

Very helpful and informative at Haverhill branch with new accounts and maturity instructions Reviewed on: 12th March 2026

Great to deal with, helpful guiding through any issues.

Great to deal with, helpful guiding through any issues. nice friendly team who work together to help Reviewed on: 11th March 2026

Excellent customer service

Zoe was very helpful giving me all the correct information and was very professional. Reviewed on: 11th March 2026

Excellent service received - thank you

Excellent service received - thank you Reviewed on: 11th March 2026

Reply from Saffron Building Society Thank you for your review, your feedback is very valued. Response date: 11th March 2026

Wonderful helpful staff

I found your website to be rather hard to manage. I phoned for help and Chi, in a lovely cheerful way, help enormously. But for her I would have taken my business elswhere. Reviewed on: 11th March 2026

Served by Lynn at the Halstead who is very friendly...

Served by Lynn at the Halstead who is very friendly and helpful Reviewed on: 11th March 2026

Friendly welcome from all staff and my reason for vi...

Friendly welcome from all staff and my reason for visit was dealt with efficiently and successfully Reviewed on: 11th March 2026

Helpful and knowledgable staff

I called and spoke with Chi today who was super helpful in helping me regain access to my account. She spent additional spent time setting me with up with online banking to help managing my account easier and at the end offered to switch my account to a new one with a slightly better interest rate. Chi was patient whilst I was setting up my online access and it felt like nothing would have been too much trouble. I was thinking about closing my account but based on my interaction today I will likely keep it open and use more regularly. Reviewed on: 10th March 2026

Excellent customer service from Sophia.

Sophia dealt with my query regarding my inward transfer of an ISA from another provider extremely efficiently. She followed up for me and called me back when she said she would with a clear response and suggested way forward. Reviewed on: 10th March 2026

Excellent help provided

Very helpful staff who helped me working my way through my first experience online. Reviewed on: 10th March 2026

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