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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.57 (3805 reviews)

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4.52

Based on 3,805 reviews, last reviewed 12th Feb 2025

12% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

78%

12%

Latest highest rating:

5

Excellent customer service Jess was a friendly, knowledgeable and business-like. She dealt with my queries efficiently and promptly. The phone was answered quickly. Thank you. Reviewed on: 12th February 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (3805)

The purpose of the call was not clear and although t...

The purpose of the call was not clear and although the lady was very helpful when I rang back there were a few loose wires Reviewed on: 23rd September 2024

l unable to unlock my online account temporarily...

Still unable to unlock my online account temporarily password did not work Reviewed on: 23rd September 2024

Regular saver

I recently closed one of my regular saver accounts as I was offered a better rate elsewhere. I had to go online to do this and it wasn’t 100% clear how to close the account & get the interest paid, so I withdrew the funds and had to send a message to ask for account closure. Reviewed on: 23rd September 2024

High quality customer service.

Calls are answered promptly. Every member of staff I’ve spoken to has been knowledgeable and helpful instead of transferring me to others they have been able to solve the issues themselves. The online sign up process was easy as was setting up the app. Reviewed on: 23rd September 2024

Polite staff, all requirements met

Polite staff, all requirements met Reviewed on: 23rd September 2024

Great Staff in Branch.

Great Staff in Branch. Helpful and polite. Really useful to use a passbook for accounts. Great to have Branches in Haverhill and Saffron Walden. Reviewed on: 21st September 2024

Excellent service, would recommend

Excellent service, would recommend Reviewed on: 21st September 2024

Brilliant

Lovely ladies and gents work in my branch, always a pleasure to go in there Reviewed on: 21st September 2024

Always very helpful, never any problems.

Always very helpful, never any problems. Reviewed on: 21st September 2024

Usually I would use the Ware Saffron but it is close...

Usually I would use the Ware Saffron but it is closed for refurbishment. I visited Royston branch last weekend to transfer a matured ISA. It was such a nice experience. The two cashiers were charming, one customer was even greeted by their name. The chap who helped me transfer my ISA to a new account was really nice and helpful, he filled in everything for me and I just had to sign the form. I appreciated that ever so much as I am not very confident with these things. I will definitely be visiting that branch over the one in Ware. This morning I had a query and I phoned your helpline and spoke to Freddie. Again, super helpful and polite. Saffron you have a great team of people. Reviewed on: 21st September 2024

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