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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.84 (7219 reviews)

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4.84

Based on 7,219 reviews, last reviewed 21st Aug 2026

19% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

First class service in every respect at Royston First class service in every respect at Royston Reviewed on: 21st August 2026

Verified source

Latest lowest rating:

1

Cassie and Kendra Had many deposits for my children's accounts today. Saffron makes the whole process so easy, and Kendra and Cassie are always welcoming and make the e... Read more Reviewed on: 2nd July 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Awards

Best building society savings provider 2026

Awarded to the building society rated highest in customer reviews for its savings accounts.

Saffron Building Society Savings reviews (7219)

Quick and helpful response to enquiries.

Whenever I've phoned up the response has been punctual and helpful. Reviewed on: 17th January 2024

good interest rate, very good customer service

good interest rate, very good customer service Reviewed on: 16th January 2024

The difficulty of opening a new account on maturity

My wife and I wanted, on the maturity of our regular saver account to open a new regular saver. Instead of postal details , as helpfully in the past , they came by email. The maturity proceeds were sent to our bank, as wanted, but your email described them as “withdrawals . I have received a letter advising of the new account, but my wife has heard nothing at all. My standing order was cancelled, because payments for the old account were returned, described incorrectly as a withdrawal , no standing order form for tge new account was sent, as hitherto, and after holding on at tge phone today, I was told that we would have to set up a new Standing order, without information being offered. The fantastic service of your Society in the past, seems to have been sacrificed to the impersonal internet . To compound things, when I attempted to set up an S.O. The Bank sent you £100, before I could quote my account number, or confirm the payment as correct! Reviewed on: 16th January 2024

Easy to manage and staff always helpful

Easy to manage and staff always helpful Reviewed on: 16th January 2024

Good Experience

Easy to use website. Friendly and helpful staff. Reviewed on: 16th January 2024

Telephone information service

I was able to to speak to your staff and obtain all the information I needed by telephone. Everything was very clear and simple. Excellent for an elderly person like me with no family help. It was made clear to me that if I needed any help in the future I would be able to speak to you. Very rare these days and much appreciated. Reviewed on: 16th January 2024

ISA transfer failed.

ISA transfer failed. Transfered money from my bank account into my ISA still below annual threshold but money bounced straight back for no apparent reason. Reviewed on: 16th January 2024

Poor IT system.

Poor IT system. Cannot reset my password using my Apple pc or phone. giving up on it. Will us phone banking until regular saver ends and then close all accounts with Saffron. Reviewed on: 16th January 2024

Staff are friendly efficient and customer focussed.

Staff are friendly efficient and customer focussed. Reviewed on: 16th January 2024

Good Customer Service

Unfortunately I had to wait in the telephone queue for a while before being connected but this seems to be the "way of the world" today. Once connected, the member of staff was very helpful and was able to do everything that I requested. Reviewed on: 16th January 2024

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