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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.83 (6720 reviews)

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4.83

Based on 6,720 reviews, last reviewed 6th Jun 2026

47% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Excellent customer service on the telephone today wi... Excellent customer service on the telephone today with Lewis Hemingway. I love the app and it's functionalities, especially in comparison to other com... Read more Reviewed on: 6th June 2026

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Latest lowest rating:

2

Poor app. Poor app. Inaccessible, no updates regarding a fix except for a message on their website which has remained unchanged for well over a week. Reviewed on: 29th May 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6720)

Jodie was very helpful.

Jodie was very helpful and prepared to find out the information I needed and send it to me. Reviewed on: 11th February 2026

Amazing customer service-ZOE COLLINS

Zoe Collin’s was the most warm , caring yet so knowledgeable about the products. Such an asset to your team and should be recognized. Nothing was too much trouble. Reviewed on: 11th February 2026

Great customer service

Your customer service lady was very helpful kind and friendly. Reviewed on: 11th February 2026

4 staff, several days, 3 runs to access my Account

Thanks to modern technology this is my THIRD attempt to complete this feedback. As an older member [previously trained by IBM as a 'Computer Consultant'] I consider myself 'computer literate' but baffled by all the fast changing impersonal modern technology -- so Cost Saving for Companies, but infuriatingly hostile and UN Customer Friendly to their clientele -- again as the following illustrates NOT restricted to the older generation! My issue was with [apparently] the Society's automated system. Over several days and long time consuming telephone calls with Max, Katie and Zoe - each of whom had to give up because they too were baffled! - I called back at an agreed time, but Zoe was not available. Charlotte and myself spent a further long [but totally enjoyable] call trying many variations of potential solutions to get the Society's computer to recognize a very longstanding member to allow him access to his account. To her entire credit Charlotte eventually hit the jackpot and the machine conceded defeat. Absolutely NO criticism of MA, Katie or Zoe each of whom tried their best, but the Gold Star has to go to Charlotte. I enjoyed every chat with each of them. Life is about PEOPLE not machines. My background is as an IBM trained Computer Consultant, so using automated systems ought not to be so infuriatingly difficult! Reviewed on: 11th February 2026

Great to be able to visit & talk to friendly and hel...

Great to be able to visit & talk to friendly and helpful staff Reviewed on: 11th February 2026

A visit to Saffron Walden Building Society

We were attended to in a courteous and friendly manner and a smile, as usual. Reviewed on: 11th February 2026

New Account via Russell Smith

We were introduced to Russell Smith at one of our charitable business breakfasts, and found him to be very interested and engaged in our work, leading us to open an account. Reviewed on: 11th February 2026

Halstead very helpful helped me sort out my on line...

Halstead very helpful helped me sort out my on line banking Reviewed on: 10th February 2026

Staff are at the heart

Staff are always friendly, patient and helpful. I like that you can go into the Building Society on the High Street but the customer service is equally good. Reviewed on: 10th February 2026

Not Lost That Lovin' Feeling

The whole banking process has gradually 'lost that loving feeling' since the accelerated branch closures of the big five High Street banks. SWBS has managed to retain the common touch and genuinely does feel as if the staff, on the phone or in person, know who you are. This is not taught by script.....this is by example - Good On You, SaffronBS. Reviewed on: 10th February 2026

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