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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.83 (7170 reviews)

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4.83

Based on 7,170 reviews, last reviewed 5th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent customer service, Harvey always super effi... Excellent customer service, Harvey always super efficient and polite Reviewed on: 5th August 2026

Verified source

Latest lowest rating:

1

Cassie and Kendra Had many deposits for my children's accounts today. Saffron makes the whole process so easy, and Kendra and Cassie are always welcoming and make the e... Read more Reviewed on: 2nd July 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Awards

Best building society savings provider 2026

Awarded to the building society rated highest in customer reviews for its savings accounts.

Saffron Building Society Savings reviews (7170)

Excellent customer serrvice when visiting branch in...

Excellent customer serrvice when visiting branch in saffron Walden Reviewed on: 11th April 2026

The most patient and fabulous staff at Royston branch

The two assistants were fabulous, we had trouble with our online accounts, they were so patient and helpful, we were still being helped after the branch had closed, cannot believe how great they were at Royston Branch Reviewed on: 9th April 2026

Easily solved query, quick answer time on chat

Easily solved query, quick answer time on chat Reviewed on: 9th April 2026

Very Helpful .

Very Helpful , I spoke to Matt initially , and then Sophia , who couldn't have been more helpful , she was happy to wait on the line to ensure that I was able to log on to my account on line and advised me that I could call for assistance if I needed it Reviewed on: 9th April 2026

I had to telephone Saffron about the accounts I held...

I had to telephone Saffron about the accounts I held for my three grand daughters. I also wanted to open a new account for our 4th grand daughter who is 3 months old. There had been some errors made by Saffron on transactions made. I spoke to Zoe . She was brilliant and a credit to herself and a Saffron the way she sorted the errors out, her friendly, courteous and professional manner. Reviewed on: 8th April 2026

Excellent customer service

Zoe was very knowledgeable about the ISA that was maturing this month. She was able to speak about what I could do next including running through new ISAs and accounts available. She was very friendly and approachable. Reviewed on: 8th April 2026

Opening of new account

Found customer service on chat and over the phone very good. Had to phone to find out what was happening with our new account as we needed to provide additional information. The gentleman found our account had now been approved and he completed the opening of the account over the phone. This enabled us to login to our new account immediately. Reviewed on: 8th April 2026

Amazing customer service via the chat.

Amazing customer service via the chat. Lewis Hemingway was a massive help. Very efficient Reviewed on: 8th April 2026

Always helpful and friendly.

Always helpful and friendly. They knowledgeable staff, have been a member for many many years! Reviewed on: 7th April 2026

Honest Revenue

Sometimes it can be difficult to get to speak to somebody on the phone, but when I speak to somebody there help and product knowledge is excellent Reviewed on: 5th April 2026

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