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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.83 (7170 reviews)

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4.83

Based on 7,170 reviews, last reviewed 5th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent customer service, Harvey always super effi... Excellent customer service, Harvey always super efficient and polite Reviewed on: 5th August 2026

Verified source

Latest lowest rating:

1

Cassie and Kendra Had many deposits for my children's accounts today. Saffron makes the whole process so easy, and Kendra and Cassie are always welcoming and make the e... Read more Reviewed on: 2nd July 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Awards

Best building society savings provider 2026

Awarded to the building society rated highest in customer reviews for its savings accounts.

Saffron Building Society Savings reviews (7170)

online chat service

I used the online chat service and was dealt with by Lewis Hemmingway who was very helpfull and resolved my probem very quickley Reviewed on: 15th April 2026

Efficient, friendly and easily accessed

Efficient, friendly and easily accessed Reviewed on: 15th April 2026

Competitive interest - great customer servicec..

Whilst offering competitive interest rates is a major draw, another major factor in deciding to invest with Saffron is the quality of its customer service. Unhurried, patient, friendly are just three words that best describe my personal experience. Reviewed on: 14th April 2026

They really care - Personalised friendly service

It was a really lovely phone call, Zoe listened to my problems and helped me easily with my issue with logging on to my account and created the documents I needed, whilst giving a really personalised experience. She was genuinely interested in my situation and helping me and it felt like talking to a friend, I’m really pleased with the service. Reviewed on: 14th April 2026

Great Customer Service Today

Great, swift help on the online chat today Reviewed on: 14th April 2026

Helpful staff

Staff always very helpful and happy to advise Reviewed on: 13th April 2026

Very easy setting up a Community Online Saver account

Very easy setting up a Community Online Saver account for a Charity and really helpful support both over the phone and with the online chat. Reviewed on: 13th April 2026

Having moved my money from my High Street Bank.

Having moved my money from my High Street Bank. I found the staff at the Haverhill Branch very helpful, also Zoe of customer services. I had been having great difficulty in signing into my account, but with lots patience and help, Zoe got me through it. Reviewed on: 13th April 2026

Good experience and great help.

Good experience and great help. Bit as things used to be with banks & building societies. Saffron really appear to be doing great work for their customers. Reviewed on: 13th April 2026

Very friendly and personal touch

Zoe was helpful and very friendly which made the whole experience feel very personal. Something most banks don’t offer! Reviewed on: 12th April 2026

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