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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9563 reviews)

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4.83

Based on 9,563 reviews, last reviewed 19th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Well Recommended Good deal, and service. Reminder each year and competitively priced. Reviewed on: 19th July 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9563)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

I have been with Saga Insurance for several years an...

I have been with Saga Insurance for several years and always find their renewals very good. Reviewed on: 14th August 2025

Superb value.

Superb value. Knowledgeable and helpful staff. Easy experience online. Reviewed on: 14th August 2025

Amazing service from team

I have had a brilliant experience dealing with your team. quick and efficient service, Customer service was 10 /10 . I will be using yourself as an insurance provider for years now. Reviewed on: 14th August 2025

Excellent customer service for my car insurance rene...

Excellent customer service for my car insurance renewal. Reviewed on: 14th August 2025

Extremely easy and straightforward to insure.

Extremely easy and straightforward to insure. Reviewed on: 14th August 2025

saga were very cooperative when i first insured my c...

saga were very cooperative when i first insured my car very satisfied customer Reviewed on: 14th August 2025

Saga Customer Service

Good to speak to a real person when wishing to discuss Policy . Reviewed on: 14th August 2025

When I called for a second time the customer servic...

When I called for a second time the customer service was very good. He helped reduce my insurance Not great the first time. Reviewed on: 14th August 2025

I have been a saga customer for over 20years.

I have been a saga customer for over 20years. there 3year deals were excelent. customer service has been first class. Reviewed on: 14th August 2025

Benchmark for insurance companies

Web site easy to use, customer service excellent, I had a payment failure in first month, phone answered promptly and dealt with straight away. Reviewed on: 14th August 2025

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