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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.82 (9577 reviews)

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4.82

Based on 9,577 reviews, last reviewed 23rd Aug 2026

500% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

A very easy and quick quote provided and was able to... A very easy and quick quote provided and was able to get cover for my car within minutes Reviewed on: 23rd August 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offers three levels of car insurance for people over 50: Saga Plus, Saga Select and Saga Standard.

With Saga Plus, you can expect to pay the same price for two years if there are no changes. If you cancel during the two-year period, you won't be charged a cancellation fee, T&Cs apply.

Saga Car Insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9577)

rip off Saga renewals

They get you on the books first year then increase premium on renewals. A joke, up by £90 on a £250 policy. When you call they waste 2 minutes holding you on telling you how they have all these great offers and the CEO wanting to know how well they have done. You then get someone who can't tell you why its gone up so much and speculates. Go to another issuer and its less than the £250 from the previous year, I guess they are hoping you are old enough and don't understand your options to stick with them and be ripped off. Reviewed on: 19th May 2019

Utterly hopeless

I'm in the process of changing my car, it's actually the same car, just a newer version. Saga say they can't cover me for the new vehicle and they can't tell me why they can't cover me, so I'll have to cancel it (I only paid for a years cover a week ago) and arrange cover elsewhere, for which they're going to charge me £50. Utterly hopeless. Reviewed on: 2nd May 2019

Very high admin charges

I took out a car insurance policy in February. A couple of months later we decided that we needed a better car and so decided to trade our 2 old cars in and just have one newer model car. After ringing Saga up to cancel my new policy they charged me 75 pounds admin costs for the pleasure! 25 pounds for setting up the policy which I didn't know, and 50 pounds for cancellation. Thanks Saga insurance. Please read the small print on policy before the cooling off period. Reviewed on: 27th April 2019

Appalling in every way

Had an accident and at fault driver also with saga. No courtesy car allowed. Took 7 weeks to settle. More interested in my policy than dealing wit at fault policy. Communication and helpfulness atrocious. Reviewed on: 4th February 2019

Contemptible attitude to customer loyalty

A 35% increase in premium on renewal for no change in circumstances or vehicle. Operator declined to offer any explanation and adopted a like it or lump it attitude. I certainly won't be going back for any product from them. Reviewed on: 20th January 2019

UNFAIR ADMIN FEE

Really bad service I had to scrap my car due to mot failure with at least 6 months left of insurance which I had paid upfront. I telephoned Saga who said I could get a refund, then I received an email saying that their admin charge was almost half of the entire years fee! MOST UNFAIR. A manager eventually rang back to say that if I get another car in the next 10 months they would take £50 off if I insure with them. I am an OAP with a limited income and can't afford another car, THIS IS UNFAIR and brings this insurance companies reputation to a new low, what a disgrace. Reviewed on: 4th January 2019

Saga Motor Insurance - SCAM OUTFIT?

Insurance was reasonably priced, HOWEVER following a small bump I needed them to make a claim against a third party and was unable to due to the ineptitude of the claims department. KEEP AWAY FROM THIS MOTOR INSURER, IF IT WASNT FOR THE WELL KNOWN BRAND I WOULD BE SUGGESTING THEY ARE A SCAM OUTFIT. Reviewed on: 11th November 2018

Dissapointing

Overlooked my renewal by a couple of days, Saga would not backdate it. Renewal premium had rocketed by £60 from last year's despite having no claims for over 25 years. Was told by advisor on the phone that if I wished to cancel within 20 days a fee of £5 would apply, this turned out to be £5 + £25 + plus days already insured when I did ring them again with the intention to switch to a cheaper company. Been with Saga over 10 years, their motto of it being a cheaper insurance for well over 50s is a complete myth, and they hold no loyalty whatsoever for old customers. I feel I have been stung badly by them, definitely be looking elsewhere next year . Shame on them. Reviewed on: 3rd November 2018

ACCIDENT REPAIRS

We had quite a bad experience with Saga Insurance Underwriters, we found them to be quite rude and very unhelpful. Initially they could not find a body shop Toyota repair centre in or around the Birmingham area? The nearest on their list was 34miles away and they refused to collect the car. If we went with someone local outside of their listed contractors they would not provide a courtesy car which was included in our Policy with Saga. We had several conversations with Saga but they were not very helpful. We will not be renewing our Policy with Saga due to the unprofessional way the claim has been dealt with. Reviewed on: 23rd October 2018

at least a human answers

average cost, naughty admin charges. Reviewed on: 10th September 2018

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